Convention Services Manager

Omni Hotels & Resorts; Orlando (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Omni Orlando at ChampionsGate is seeking a Convention Services professional to coordinate detailed meeting programs, AV, room reservations and transportation while ensuring client satisfaction.

You will act as liaison between clients and venue staff, prepare event orders and collaborate with Sales and Revenue teams to maximize repeat business.

Qualifications

• Minimum one year planning experience, preferably in a hotel or resort.
• College degree preferred; work experience can substitute for education.
• Must have working knowledge of Excel, Word, Outlook, PowerPoint. Delphi experience is also a plus.
• Must be organized and detail oriented with ability to multitask.

Responsibilities

• Coordinate a detailed schedule of programs to include meeting set-up, audio/visual requirements, room reservations, airport pickups, recreational activities, food & beverage and special functions.
• Lead client through all aspects of planning resulting in a complete, detailed program.
• Act as Omni Champions Gate’s liaison between client and staff.
• Recommend full usage of facility services to client. CSMs must be up to date on current pricing and operational procedures.
• Prepare detailed Banquet Event Orders for use by client and operational staff.
• Prepares program budgets as requested.
• Remains up to date on "things to do" in Orlando.
• Prepares detailed meeting room and function room diagrams for operational areas.
• Responsible for distributing agendas to both Convention Services and Catering teams.
• Attend weekly Resume meeting to discuss upcoming programs with Department Heads.
• Monitor client's program while on property to ensure a well-run meeting. Tracks daily progress and relates any changes to the group's agenda to appropriate departments.
• Ask for repeat business and referrals for follow-up by the sales team.
• Attend weekly Group Pickup with Director of Sales, and Director of Revenue Management.
• Attend department meetings and other company required trainings.
• Complete other duties as assigned by management.

Skills

Planning experience

Organized & detail oriented

Multitasking

Client liaison

Education

College degree preferred

Tools

Excel

Word

Outlook

PowerPoint

Delphi

Job description

Omni Orlando at ChampionsGate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando at ChampionsGate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river. Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Purpose

This position is responsible for providing planning assistance and advice to all ChampionsGate clients and members, as well as providing that information to partnering departments to ensure successful follow-through with clients’ wishes and plans.

Essential Functions

• Coordinate a detailed schedule of programs to include the following: meeting set-up, audio/ visual requirements, room reservations, airport pickups, recreational activities, food & beverage and special functions.
• Lead client through all aspects of planning resulting in a complete, detailed program.
• Act as Omni Champions Gate’s liaison between client and staff.
• Recommend full usage of facility services to client. CSMs must be up to date on current pricing and operational procedures.
• Prepare detailed Banquet Event Orders for use by client and operational staff.
• Prepares program budgets as requested.
• Remains up to date on "things to do" in Orlando.
• Prepares detailed meeting room and function room diagrams for operational areas.
• Responsible for distributing agendas to both Convention Services and Catering teams.
• Attend weekly Resume meeting to discuss upcoming programs with Department Heads.
• Monitor client's program while on property to ensure a well-run meeting. Tracks daily progress and relates any changes to the group's agenda to appropriate departments.
• Ask for repeat business and referrals for follow-up by the sales team.
• Attend weekly Group Pickup with Director of Sales, and Director of Revenue Management.
• Attend department meetings and other company required trainings.
• Complete other duties as assigned by management.

Qualifications

• Minimum one year planning experience, preferably in a hotel or resort.
• College degree preferred; work experience can substitute for education.
• Must have working knowledge of Excel, Word, Outlook, PowerPoint. Delphi experience is also a plus.
• Must be organized and detail oriented with ability to multitask.

Physical Job Requirements (for Essential Functions Only)

• The ability to sit and utilize telephone/computer for an entire shift.

Working Environment

• Office environment with occasional travel around property.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.