Senior Convention Services Manager

Omni Hotels & Resorts; San Diego (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Omni San Diego Hotel at the Ballpark is seeking a Convention Services Manager to coordinate convention and event details, serving as the liaison between planners and the resort. You will manage banquet functions, meeting room arrangements, and client communications to ensure flawless delivery.

The role requires 3–5 years of convention services leadership, professional presentation, and strong documentation and planning skills.

Qualifications

• Minimum 3–5 years’ experience in conference services, preferably as manager at a large convention hotel.
• Appropriate, professional appearance and presentation.
• Strong attention to detail and ability to handle very large, complex, multifaceted conventions.
• Excellent written and verbal communication abilities.
• CMP or similar industry designation preferred.

Responsibilities

• Prepare resumes for groups ten (10) days prior to group arrival and review details in the weekly Staff Meeting.
• Adhere to the Catering and Convention Services Department’s standard operating procedures.
• Help establish and maintain the hotel’s marketplace position at the city’s most elite venue within social and corporate communities.
• Follow the standard operating procedures for all staff to handle all steps in the event planning process adhering to hotel protocol.
• Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
• Proactively achieve high Medallia scores through good client rapport and thorough preparation.
• Generate high revenue for contracted rooms, function space, and catered events.
• Conduct pre- and post-conference meetings with the client as appropriate.
• Ensure client accounts are serviced in accordance with hotel standards.
• Communicate client requests to relevant departments; ensure banquet event orders are accurate 15 days prior to event start.
• Adhere to selling policies as set forth by the Director of Sales and Marketing.
• Remain available to hotel managers while on property.
• Be aware of departmental revenue and upsell at every opportunity.
• Participate in all regular and operational meetings.

Skills

Conference services experience

Professional appearance

Attention to detail

Communication skills

Customer service mindset

Education

CMP or similar industry designation

Tools

Microsoft Word

Delphi

Excel

Outlook

Job description

Omni San Diego Hotel at the Ballpark is seeking a Convention Services Manager to coordinate convention and event details, serving as the liaison between planners and the resort. You will manage banquet functions, meeting room arrangements, and client communications to ensure flawless delivery.

The role requires 3–5 years of convention services leadership, professional presentation, and strong documentation and planning skills.