Meeting Concierge | Full-Time

Omni Hotels & Resorts; ChampionsGate (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Omni Orlando Resort at ChampionsGate is seeking a Meeting Concierge to provide daily support to in-house group guests and meeting planners, maintaining a high level of service and urgency.

The role requires strong communication, multitasking, and Microsoft Office proficiency, with experience in luxury hotel environments preferred. You will be on the convention floor early and coordinate with hotel departments to ensure seamless events.

Qualifications

• Excellent customer service and ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Previous experience in a Four Diamond or Luxury Hotel/Resort environment preferred.
• Previous Convention Service experience preferred.
• Able to stand or walk for long periods of time.

Responsibilities

• Provide daily support to in-house group guests and meeting planners with a sense of urgency.
• Maintain a friendly attitude, listening skills, and helpfulness on the convention floor.
• Follow uniform and grooming standards for professional appearance.
• Be present on the convention floor starting at 6am, with schedule adjustments as needed.
• Resolve guest issues calmly by listening and offering solutions.
• Desplease to communicate information daily to hotel departments via Nextel, email, or phone.
• Provide a daily Recap report to the Hotel detailing guest service issues.
• Promote hotel outlets and offerings through suggestive selling and guest recommendations.
• Be aware of local attractions and provide directions and information as needed.

Skills

Excellent Customer Service

Multitasking

Communication

Stand or Walk for long periods

Tools

Microsoft Office

Job description

Omni Orlando at ChampionsGate

The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Purpose:

The Meeting Concierge is to provide daily support to all in house group guests, (express groups, catering groups) & meeting planners. A sense of urgency will be a critical responsibility for that position. A \"do it right now\" attitude should be always projected.

Essential Functions:

• Being always alert and attentive to guests' needs, understanding the image projected represents the total hotel.
• Meeting Concierge is to present a friendly attitude, excellent listening abilities, and pleasant body posture always and is knowledgeable and helpful in assisting guests.
• Maintain professional uniformed attire, to include jewelry and dress shoes (no tennis shoes, open toed, clogs, or mules).
• Presence on the convention floor begins at 6am and times may change based upon group requirements.
• Overcoming guest challenges and complaints in a calm collected manner by LISTENING to the guest and projecting the highest ability in solving problems.

Meeting Concierge will be responsible for obtaining, understanding, and utilizing the following information daily:

• Reader board information
• Daily event sheet
• Group resumes
• BEO's and Diagrams
• Arrival/departure manifests
• Special arrangements: i.e.: VIP arrivals, limo services, guest speakers, etc.

Meeting Concierge will also be capable of understanding confidential group information (BEO'S, pricing, room rate, and guest room numbers). The concierge should not share any BEO or resume information prior to contacting the manager. (Do not give out guest room numbers, guest room rates or banquet food and beverage prices)

Responding to guest and meeting planner needs in a timely fashion.

To follow up with all guests after attending to their problem and ensure the resolution meets their expectations.

To communicate all necessary information to the hotel departments in a timely and accurate manner via Nextel, email and/or telephone.

Provide a daily report to the Hotel (Recap), of any guest service issues.

To provide information on guest services as well as meeting rooms benefits and features (ie wireless internet, complimentary cybercafe, business center).

Should be aware of the hotel location in relation to all attractions, such as Disney, Universal, Sea World, restaurants, etc. Have pre-printed directions to the most common asked about locations.

Encourage and promote reservations and visits to hotel outlets by being aware of and recommending \"favorite or popular\" menu items or offerings, suggestive selling, create demand (ie filling up fast with this big group in-house I would suggest a reservation etc.) Strong emphasis on promoting Morsels as a great quick stop.

To provide information on resort health club and spa, recreation facilities and all golf facilities including the David Leadbetter Academy.

To be aware of hotel fire safety procedures and fire routes.

Qualifications:

• Excellent Customer Service
• Able to multitask in a fast-paced environment
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook
• Previous Experience in a Four Diamond or Luxury Hotel/Resort environment preferred
• Previous Convention Service experience preferred
• Able to stand or walk for long periods of time

Physical Job Requirements (for essential functions only)

• Able to stand or walk for long periods of time

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.