Convention Services Manager

The Crescent Hotels Group; Owings Mills (MD); On-site; USD 65,000 - 67,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Advancement opportunities

Training & development

Employee discounts

Job summary

Crescent Hotels & Resorts is seeking a Hotel Convention Services Manager to orchestrate flawless events and conventions, from initial client briefings to on-site execution. You will lead cross-functional coordination with catering, AV, and housekeeping to deliver memorable guest experiences.

The role emphasizes strong organizational skills, year-round availability, and a passion for hospitality. Competitive salary plus benefits and career growth opportunities are offered.

Qualifications

• 2-3 years of experience in hotel event planning or convention services
• Strong knowledge of event planning and execution processes including logistics and AV
• Excellent organizational and time-management skills
• Great communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Attention to detail and guest-focused service
• Proficiency in event management software and Microsoft Office Suite
• Willingness to work evenings, weekends and holidays

Responsibilities

• Collaborate with clients to understand event objectives and requirements
• Develop customized proposals with budgets, timelines and layouts
• Coordinate with hotel departments for seamless event execution
• Provide exceptional customer service and address inquiries
• Conduct site visits and pre-event meetings to align details
• Oversee setup and breakdown of event spaces
• Manage event budgets and monitor costs for savings
• Anticipate and resolve operational issues during events
• Stay updated on industry trends to enhance guest experience

Skills

Event management software

Microsoft Office Suite

Job description

Description

As a Hotel Convention Services Manager, you will play a pivotal role in orchestrating flawless events and conventions, ensuring the highest level of service and guest satisfaction. From corporate conferences to social gatherings, you will oversee the planning, coordination, and execution of all aspects of the event, working closely with clients and internal teams to create unforgettable experiences. This is a challenging and rewarding opportunity for an individual with a strong passion for hospitality and event management.

ESSENTIAL JOB FUNCTIONS:

• Collaborate with clients to understand their specific event objectives and requirements.
• Develop customized event proposals, including detailed budgets, timelines, and layouts.
• Coordinate with various hotel departments, such as catering, audio-visual, and housekeeping, to ensure seamless execution of events.
• Provide exceptional customer service, promptly addressing client inquiries, concerns, and special requests.
• Conduct site visits and pre-event meetings to ensure all details are accurately communicated and executed.
• Oversee the setup and breakdown of event spaces, ensuring they meet the client's specifications and exceed their expectations.
• Manage event budgets and expenses, closely monitoring costs and identifying opportunities for cost savings.
• Anticipate and resolve any operational challenges or issues that may arise during events.
• Stay up-to-date with industry trends and best practices, continually seeking innovative ways to enhance the guest experience and drive event success.

QUALIFICATIONS:

• Minimum of 2-3 years of experience in hotel event planning or convention services, preferably in a luxury hotel setting.
• Strong knowledge of event planning and execution processes, including logistics, audio-visual requirements, and food and beverage coordination.
• Exceptional organizational and time management skills, with the ability to manage multiple events simultaneously.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, colleagues, and vendors.
• Proven ability to work under pressure, remaining calm and composed in fast-paced environments.
• Attention to detail and a passion for delivering extraordinary guest experiences.
• Proficiency in event management software and Microsoft Office Suite.
• Flexibility in working hours, including evenings, weekends, and holidays.

BENEFITS:

• Competitive salary, bonuses, and attractive benefits package.
• Opportunities for career growth and advancement within a renowned hospitality organization.
• Ongoing training and development programs to enhance your skills and knowledge.
• Access to state-of-the-art facilities and resources.
• Employee discounts on hotel stays with Crescent Hotels and Resorts and Marriott International.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Knowledge of lighting and sound equipment and usage. Ability to utilize a moderately complex computer system. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Able to lift, grasp, carry and/or push up to 50 pounds. Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures,

particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

SALARY-$65,000-$67,000

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Qualifications

Previous experience in Conference/Convention Meeting Manager in similar hotel settings

Experience

• Required

  2 years:

  Previous experience in Conference/Convention Meeting Manager in similar hotel settings

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts