Convention Services Manager

Crescent Hotels & Resorts; Santa Fe (NM); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefit plan

401K matching program

Flexible scheduling

Discounts with Crescent properties

Free meals

Job summary

Crescent Hotels & Resorts is seeking a Convention Services Manager in Santa Fe, New Mexico, to join our team. The role involves responding to group business opportunities, conducting site inspections, and creating necessary booking documentation.

The ideal candidate will have at least 2 years of relevant experience and excelling interpersonal, sales, and customer service skills. We offer highly competitive wages and an exceptional benefit plan.

Qualifications

• 2 years of experience in a similar position.
• Experience in convention services planning or relevant market preferred.
• Prior Marriott brand knowledge is a plus.

Responsibilities

• Responds to incoming group/catering business opportunities.
• Ensures business is booked within hotel parameters.
• Conducts hotel site inspections and client presentations.
• Creates contracts and related booking documentation.
• Prospects for new business and participates in sales events.

Skills

Interpersonal skills

Sales skills

Customer service skills

Organizational skills

Negotiating skills

Job description

We are looking for our next great team member to join our Sales Team as the Convention Services Manager.

We are committed to providing you with the following benefits:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members and at Marriott properties worldwide
• Free meals

Responsibilities

• Responds in a timely manner to incoming group/catering business opportunities.
• Ensures that all business is booked within hotel parameters.
• Conducts hotel site inspections and client presentations.
• Create contracts and other related booking documentation as required. Manage and maintain client account files.
• Prospect for new business - participate in sales blitzes, cold calling and contacting former clients to solicit new business and attends industry events/programs as needed.
• Builds and maintains strong client relationships.
• Detail events to include all food & beverage, set up and audio visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel's needs.
• Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests.
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.

Qualifications

• Excelling interpersonal, sales and customer service skills.
• 2 years of experience in a similar position.
• Ability to work independently, self-motivated.
• Strong multi-tasking and organizational skills.
• Clear written and verbal communication skills.
• Experience in convention services planning or other relevant market preferred.
• Prior Marriott brand knowledge a plus.
• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Must be willing and have the ability to work a varied schedule that may include nights, weekends and holidays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.