Convention Services Manager

General Hotels Corporation; Indianapolis (IN); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Telemedicine

401(k) with company match

Earned Wage Access

Employee Assistance Program

Job summary

General Hotels Corporation is seeking a Convention Services Manager at Crowne Plaza Indianapolis Downtown – Union Station. This role leads the service delivery for weddings, meetings, conferences, and catered events, coordinating with Sales, Catering, Banquets, Culinary, and operations to ensure flawless execution and exceptional client experiences.

The ideal candidate is highly organized, customer-focused, and excels under pressure, managing multiple priorities and building lasting

Qualifications

• Highly organized and service-focused professional.
• Thrives in a fast-paced environment with multiple priorities.
• Builds lasting relationships with clients and vendors.
• Works cross-functionally with Sales, Catering, Banquets, Culinary, and operations.

Responsibilities

• Serve as primary point of contact for weddings, meetings, conferences, and catered events from turnover through post-event follow-up.
• Build strong client relationships and deliver personalized service exceeding expectations.
• Plan and coordinate all aspects of events incl. spaces, setups, AV, décor, transportation, and food & beverage.
• Prepare and maintain accurate BEOs, Group Resumes, and rooming lists.
• Lead pre-convention, pre-event, and post-event meetings with clients and hotel teams.
• Coordinate with Sales, Catering, Banquets, Culinary, Front Office, Housekeeping, Engineering for seamless execution.
• Monitor events on-site and resolve operational challenges promptly.
• Identify opportunities to upsell catering, AV, upgrades, and other hotel offerings.
• Negotiate enhancements within departmental guidelines.
• Conduct site inspections and banquet facility tours as needed.
• Analyze guest satisfaction and implement improvements.

Skills

Client relations

Event coordination

Vendor management

Multitasking

Communication

Team collaboration

Job description

Position:Convention Services Manager

Location: Crowne Plaza Downtown Indianapolis Union Station

Indianapolis, IN

Job Id:12914

# of Openings:1

The Crowne Plaza Indianapolis Downtown – Union Station is seeking an experienced Convention Services Manager to join our team. This position is responsible for delivering exceptional service while planning and executing weddings, meetings, conferences, and catered events at one of Indianapolis' premier hotels.

Reporting to the Director of Catering, the Convention Services Manager serves as the primary liaison between the hotel and assigned groups from the time business is confirmed through the group's departure. This role is responsible for coordinating every aspect of the group's experience, ensuring seamless execution while exceeding client expectations and maximizing hotel profitability.

The ideal candidate is a highly organized, service-focused professional who thrives in a fast-paced environment, excels at managing multiple priorities, and enjoys building lasting relationships with clients. This position works closely with Sales, Catering, Banquets, Culinary, Front Office, Housekeeping, Engineering, and all operational departments to ensure flawless event execution.

The Convention Services Manager is responsible for managing all event details, including function space, guest room blocks, food and beverage, audiovisual requirements, exhibits, rooming lists, VIP amenities, transportation, and special requests. This individual communicates all event details through accurate Banquet Event Orders (BEOs), Group Resumes, and other event documentation in accordance with IHG and Crowne Plaza brand standards to ensure seamless execution across all hotel departments.

DUTIES AND RESPONSIBILITIES

• Serve as the primary point of contact for assigned weddings, meetings, conferences, and catered events from turnover through post-event follow-up.
• Build strong client relationships by understanding event objectives and delivering personalized service that exceeds expectations.
• Plan and coordinate all aspects of events, including function space, room setups, staging, audiovisual, décor, entertainment, transportation, room blocks, VIP amenities, exhibits, rooming lists, and food and beverage functions.
• Prepare and maintain accurate Banquet Event Orders (BEOs), Group Resumes, rooming lists, and all related event documentation.
• Lead pre-convention, pre-event, and post-event meetings with clients and hotel teams to ensure successful execution.
• Partner with Sales, Catering, Banquets, Culinary, Front Office, Housekeeping, Engineering, and other hotel departments to ensure seamless communication and event execution.
• Monitor events on-site and respond promptly to client requests while proactively resolving operational challenges.
• Identify opportunities to enhance the client experience through thoughtful recommendations and upselling of catering, audiovisual services, guest room upgrades, and additional hotel offerings.
• Manage function space and guest room inventory to maximize hotel revenue while meeting client expectations.
• Negotiate food and beverage enhancements, function space, and hotel services within established departmental guidelines.
• Conduct hotel site inspections and banquet facility tours as needed.
• Analyze guest satisfaction feedback and implement improvements to continuously enhance the meeting and event experience.
• Maintain a thorough understanding of IHG and Crowne Plaza brand standards and ensure compliance throughout the planning and execution process.
• Promote teamwork by fostering strong working relationships with internal departments, vendors, and business partners.
• Perform other duties as assigned.

• Medical, Dental, and Vision Insurance Options
• Company Paid Life Insurance
• Company Paid Telemedicine
• 401(k) with company match
• Earned Wage Access (“on-demand pay”)
• Company Paid Employee Assistance Program
• Perks through Benefit Hub

General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.

General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.