Concierge - Mandalay Bay

MGM Resorts International; Las Vegas (NV); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Wellness programs

Discounts on MGM venues

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection

Professional development and volunteer

Job summary

Las Vegas-based MGM Resorts International is seeking a Concierge to set the tone for an elevated guest journey. You will curate personalized moments that leave a lasting impression beyond the stay, working as a brand ambassador across MGM venues and services.

The starting rate is $19.00 per hour, plus commission, with duties including processing requests, up-selling, cross-selling, and maintaining knowledge of citywide offerings.

Qualifications

• 1+ years of prior relevant experience preferred.
• High School Diploma or GED required.

Responsibilities

• Process all guest requests via phone, face-to-face, text, email, or fax.
• Promote, up-sell, and cross-sell MGM Resorts venues and services (amenities, rooms, restaurants, shows, etc.).
• Respond to and help resolve guest conflicts in a timely, professional manner.
• Build relationships and represent MGM Resorts as a brand ambassador.
• Multitask across up to 26 operating systems to fulfill guest requests.
• Stay up to date on citywide offerings and MGM policies across departments.

Education

High School Diploma or GED

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job

As a Concierge, you set the tone for an elevated guest journey. Through genuine connection, thoughtful service, and attention to detail, you’ll take ownership of each guest’s experience by curating personalized moments that leave a lasting impression well beyond their stay.

The Starting Rate

$19.00, plus commission

The Day-to-Day

Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc.

Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges. As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests. Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests. Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community. As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures. May check in/out hotel guests.

The Ideal Candidate

1+ years of prior relevant experience preferred. High School Diploma or GED required. Must be 21 years of age or older required.

Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Company Culture

At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail]. We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.

For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.