Convenience Store Manager - Kenedy Store

H-E-B; Kenedy (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

H-E-B in Texas is seeking a Convenience Store Manager to oversee curb-to-curb operations, including food service and car wash, with a focus on profitability and exceptional customer service. You will lead a team, manage scheduling, inventory, pricing, and compliance with SOPs, while driving sales and controlling costs.

The role requires strong communication, delegation, and the ability to adapt to a fast-paced retail environment for Partners.

Qualifications

• Experience in retail management / convenience store management
• Experience in food service operations
• Experience in ordering, inventory maintenance, and shrink control
• Working knowledge of retail finances and accounting
• Knowledge of government regulations
• Strong verbal and written communication skills
• Advanced interpersonal and customer service skills
• Strong delegation, organization, and planning skills
• Ability to apply conflict resolution
• Ability to manage multiple priorities and shift focus between tasks
• Ability to plan, prioritize and delegate as work changes
• Ability to remain adaptable and help others through change
• Ability to become proficient on H-E-B systems and technology
• Ability to work evenings, late night and overnight
• Ability to maintain efficient operation and report equipment malfunctions
• Ability to supervise and train staff
• Demonstrate personal initiative
• Education: Completion of internal School of Retail Management (SORM)

Responsibilities

• Oversees total store operations including safety, staffing, training, and performance appraisals
• Manages budgets, payroll, and expenses; controls shrink and ensures cost efficiencies
• Ensures SOP compliance and accurate cash handling, pricing, and merchandising
• Drives sales through merchandising programs and customer service
• Leads a team to deliver high levels of customer service and product presentation
• Maintains food safety/sanitation standards and safe operation of equipment
• Performs duties related to store management as needed

Skills

Retail management

Food service operations

Inventory control

Government regulations

Verbal/written communication

Interpersonal skills

Delegation/organization

Conflict resolution

Multitasking

Adaptability

H-E-B systems proficiency

Evening/night shifts

Education

Internal School of Retail Management (SORM)

Job description

Responsibilities Job Summary: As a Convenience Store Manager, you'll be responsible for oversight of total convenience or "curb to curb" operations, including food service and car wash. The goal is that your process and product knowledge, planning, organization, and controlling all areas will maximize financial goals and profitability, while you get to know our Customers, and treat them to excellent service. Key Responsibilities & Essential Functions: Management: Spends the majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters Oversees total Store operations, including providing a safe work environment, hiring, training, supervising, retaining, developing and performance appraisals; customer service; ordering, display rotation, controlling shrink, product quality, sanitation, inventory control, work scheduling; receiving, pricing, stocking, and signing of merchandise; and financial results Responsible for the overall direction, coordination, and evaluation of the Store Positively impacts Partner morale Monitors Store budget and payroll, including product, labor, and expenses Reviews and approves all daily / weekly / monthly paperwork for C-Store transactions (e.g., cash over / shorts, car wash, gasoline drive-offs, overrides / refunds, lottery / money order transactions, EBT) Ensures compliance with / execution of H-E-B Standard Operating Procedures (SOPs); holds Partners accountable for SOP compliance May perform Representative / Specialist duties Sales: Develops / leads a team to provide customer service at the highest level in all areas Ensures accurate forecasting of holidays and competitive activity to maximize sales Executes merchandising programs and promotes services / products to maximize sales, including ensuring pricing integrity Achieves financial sales and profit goals; reviews projections / forecasts, controlling inventory, managing and reducing food costs, ensuring the accuracy of invoices and cash control, reducing supply usage, and managing shrink, addresses performance opportunities and budget discrepancies, communicating sales goals to Partners Promotes company initiatives and vendor-related marketing by building relationships, and using coupons, signage, and merchandising Ensures highest level of quality and presentation in products and services Ensures availability of seasonal items Builds relationships with customers and vendors; builds customer service through Partners Food Safety / Sanitation: Ensures compliance with all government regulations and company policy and standards for product freshness, safety, and sanitation Maintains and troubleshoots safety / sanitation of equipment and Store; escalates issues as necessary Maintains sanitation standards throughout the work area The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. Qualifications & Key Requirements: Work Experience: Experience in retail management - convenience Store management - equivalent

Qualifications & Key Requirements

• Experience in food service operations
• Experience in ordering - inventory maintenance - and shrink control
• Knowledge/Skills/Abilities: Working knowledge of retail finances and accounting
• Knowledge of government regulations
• Advanced verbal / written communication skills
• Advanced interpersonal and customer service skills
• Strong delegation, organization, and planning skills
• Ability to apply conflict resolution
• Ability to manage multiple priorities and shift focus between tasks
• Ability to plan, prioritize, and delegate as work changes
• Ability to remain adaptable and help others through change
• Ability to become proficient on H-E-B systems, technology, and computer skills
• Ability to work evenings, late night, and overnight
• Ability to maintain an efficient operation, troubleshoot, and report any equipment malfunctions
• Ability to supervise, train, motivate, and cross-train staff
• Ability to demonstrate personal initiative
• Education: Completion of internal School of Retail Management (SORM
• Licenses/Certifications: Physical Demands & Working Conditions: Function in a fast-paced, retail environment Work extended hours and / or rotating schedules Constantly reach at waist, grasp Frequently stand, walk Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, ambient temperatures, and loud noise Demonstrate the ability to lift 60 lbs, and manage in excess of 60 lbs The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 10/01/2019