Convenience Store Manager - Kenedy Store

H.E.B.; Kenedy (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

H-E-B in Texas seeks a Convenience Store Manager to oversee curb-to-curb operations, including food service and car wash. You will lead a team, manage budgeting, staffing, and sales initiatives to maximize profitability while delivering exceptional customer service.

You will supervise store operations, ensure SOP compliance, maintain product quality and sanitation, and drive efficiency through planning, delegation, and hands-on leadership.

Qualifications

• Experience in retail management and convenience store operations.
• Experience in food service operations.
• Experience in inventory maintenance and shrink control.

Responsibilities

• Oversees total store operations, including safety, staffing, training, and performance appraisals; manages budgeting, payroll, and daily paperwork.
• Drives sales: forecasting holidays, merchandising, pricing integrity, and customer service excellence; achieves sales and profit goals.
• Ensures food safety and sanitation, maintains equipment, and enforces SOPs across all store functions.

Skills

Retail management

Customer service

Budget & payroll

Team leadership

Operations planning

Education

SORM (School of Retail Management)

Tools

POS systems

Job description

Responsibilities

Job Summary: As a Convenience Store Manager, you'll be responsible for oversight of total convenience or "curb to curb" operations, including food service and car wash. The goal is that your process and product knowledge, planning, organization, and controlling all areas will maximize financial goals and profitability, while you get to know our Customers, and treat them to excellent service.

Key Responsibilities & Essential Functions

• Management:
  • Spends the majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters
  • Oversees total Store operations, including providing a safe work environment, hiring, training, supervising, retaining, developing and performance appraisals; customer service; ordering, display rotation, controlling shrink, product quality, sanitation, inventory control, work scheduling; receiving, pricing, stocking, and signing of merchandise; and financial results
  • Responsible for the overall direction, coordination, and evaluation of the Store
  • Positively impacts Partner morale
  • Monitors Store budget and payroll, including product, labor, and expenses
  • Reviews and approves all daily / weekly / monthly paperwork for C-Store transactions (e.g., cash over / shorts, car wash, gasoline drive-offs, overrides / refunds, lottery / money order transactions, EBT)
  • Ensures compliance with / execution of H-E-B Standard Operating Procedures (SOPs); holds Partners accountable for SOP compliance
  • May perform Representative / Specialist duties
• Sales:
  • Develops / leads a team to provide customer service at the highest level in all areas
  • Ensures accurate forecasting of holidays and competitive activity to maximize sales
  • Executes merchandising programs and promotes services / products to maximize sales, including ensuring pricing integrity
  • Achieves financial sales and profit goals; reviews projections / forecasts, controlling inventory, managing and reducing food costs, ensuring the accuracy of invoices and cash control, reducing supply usage, and managing shrink, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners
  • Promotes company initiatives and vendor-related marketing by building relationships, and using coupons, signage, and merchandising
  • Ensures highest level of quality and presentation in products and services
  • Ensures availability of seasonal items
  • Builds relationships with customers and vendors; builds customer service through Partners
• Food Safety / Sanitation:
  • Ensures compliance with all government regulations and company policy and standards for product freshness, safety, and sanitation
  • Maintains and troubleshoots safety / sanitation of equipment and Store; escalates issues as necessary
  • Maintains sanitation standards throughout the work area

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Work Experience:

• Experience in retail management -
• convenience Store management -
• equivalent -
• Experience in food service operations -
• Experience in ordering -
• inventory maintenance -
• and shrink control -

Knowledge/Skills/Abilities:

• Working knowledge of retail finances and accounting -
• Knowledge of government regulations -
• Advanced verbal / written communication skills -
• Advanced interpersonal and customer service skills -
• Strong delegation, organization, and planning skills -
• Ability to apply conflict resolution -
• Ability to manage multiple priorities and shift focus between tasks -
• Ability to plan, prioritize, and delegate as work changes -
• Ability to remain adaptable and help others through change -
• Ability to become proficient on H-E-B systems, technology, and computer skills -
• Ability to work evenings, late night, and overnight -
• Ability to maintain an efficient operation, troubleshoot, and report any equipment malfunctions -
• Ability to supervise, train, motivate, and cross-train staff -
• Ability to demonstrate personal initiative -

Education:

• Completion of internal School of Retail Management (SORM -

Physical Demands & Working Conditions:

• Function in a fast-paced, retail environment
• Work extended hours and / or rotating schedules
• Constantly reach at waist, grasp
• Frequently stand, walk
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet, cold, ambient temperatures, and loud noise
• Demonstrate the ability to lift 60 lbs, and manage in excess of 60 lbs

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 10/01/2019