HVAC Controls Systems Team Leader

YDU JC Air Cond & Ref Inc.- Dubai; Town of Mount Pleasant (NY); On-site; USD 90,000 - 102,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Paid vacation & holidays

401(k) plan

Medical, dental, vision coverage

Training programs

Job summary

Johnson Controls International plc. is seeking an Operations Manager to lead HVAC service operations in the US. You will supervise field technicians, plan routes, and collaborate with sales to pursue service and installation opportunities, while prioritizing safety and customer satisfaction.

The role emphasizes coaching and development, performance reviews, and ensuring contractual obligations are met within a collaborative team environment.

Qualifications

• Minimum of five (5) years of progressive operational experience in HVAC services.
• Three (3) years in a management role overseeing team productivity and development.
• Bachelor’s degree in Engineering or Business, or equivalent experience.
• Johnson Controls Metasys experience.
• Eight (8) years in an operational HVAC role with leadership responsibilities.
• Six Sigma Green Belt.

Responsibilities

• Supervise field technician teams and provide clear day-to-day leadership.
• Plan monthly technician routes and balance workload, service demand, and customer needs.
• Review team performance and recommend actions to improve profitability, safety, and client satisfaction.
• Support execution of the business and maintain consistent service delivery systems.
• Coordinate with sales to support service, installation, and growth opportunities.
• Monitor serviced account portfolios to drive growth, margins, and relationships.
• Recruit, hire, coach, and develop operational staff with matrix leaders.
• Prepare and deliver performance expectations, coaching, reviews, and development plans.

Skills

Field leadership

Route planning

Performance analysis

Customer relations

Safety compliance

Coaching

Education

Bachelor’s degree in Engineering or Business

Six Sigma Green Belt

Tools

Johnson Controls Metasys

Job description

Role Overview

Build your best future with the Johnson Controls team. As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. In this role, you will support HVAC controls service operations in Roswell, Georgia while helping deliver safe, reliable outcomes for customers. Join a winning team that enables you to build your best future through meaningful work, learning opportunities, and a collaborative environment where your voice and ideas can be heard.

Key Responsibilities

• Supervise assigned field technician teams and provide clear day-to-day leadership.
• Plan monthly technician routes and help balance workload, service demand, and customer needs.
• Review team performance and recommend actions that improve profitability, safety, and client satisfaction.
• Support the execution of the business and help maintain consistent service delivery systems.
• Coordinate with sales to support service, installation, and other growth opportunities.
• Monitor serviced account portfolios to help drive growth, healthy margins, and strong customer relationships.
• Support staffing needs, workforce planning, and skill alignment for successful business execution.
• Lead operational review meetings, including bid and estimate review for accuracy.
• Ensure contractual obligations are completed and customer expectations are met.
• Recruit, hire, retain, coach, and develop operational staff in partnership with matrix leaders.
• Prepare and deliver performance expectations, one-on-one coaching, performance reviews, and development plans.
• Analyze operating processes and recommend improvements that strengthen performance and service quality.
• Support performance reviews, acquisitions, and other managerial responsibilities aligned with business strategy.

How You Will Do It

You will lead with accountability, safety, and integrity, making sure the team owns its results and delivers on commitments.

You will stay close to the work by understanding field conditions, removing obstacles quickly, and supporting customers with practical solutions.

You will use operational reviews, route planning, and performance data to make thoughtful decisions and improve every day.

You will work as one team with sales, branch leadership, matrix partners, and field staff to keep execution aligned and effective.

You will build a strong coaching rhythm through regular one-on-ones, clear expectations, and meaningful development plans.

You will monitor HVAC standards, audit results, and customer feedback to strengthen delivery quality and consistency.

You will address issues early, communicate openly, and support continuous problem-solving across the business.

Qualifications

• A minimum of five (5) years of progressive operational experience in HVAC services.
• Three (3) years of experience in a management role with responsibility for the productivity and development of others.
• Nice to Have: Bachelor’s degree in Engineering or Business, or equivalent working experience.
• Johnson Controls Metasys experience.
• Eight (8) years of experience in an operational HVAC role with leadership responsibilities.
• Six Sigma Green Belt.

Why Join Us

We offer a competitive salary range of $90,000 to $102,000, determined by education, experience, knowledge, skills, and abilities, along with internal equity and market alignment.

This role also includes a competitive bonus plan based on individual, group, and corporate performance.

Paid vacation, holidays, and sick time, including 15 days of vacation in the first year.

Comprehensive benefits package including 401(k), medical, dental, and vision care available day one.

Extensive product and on-the-job/cross-training opportunities with outstanding resources.

Encouraging and collaborative team environment.

Dedication to safety through our Zero Harm policy.

Equal Employment Opportunity

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.