Controls Service Manager

eagle Controls; Chesterfield (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

ESOP

Discretionary Bonus

Health Insurance

Vision Insurance

401k Plan

Paid Time Off

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Job summary

eagle Controls in Chesterfield, MO seeks a motivated Service Manager to establish and lead a new Service Department for Delta Controls customers. The role combines hands-on technician work with programming, estimating, and sales, while building the team and processes to scale profitability.

Ideal candidates have 7–10 years in building automation or HVAC controls, Delta Controls experience, and a business-minded approach.

Qualifications

• 7–10 years of progressive experience in building automation, HVAC controls, or related service fields.
• Experience with Delta Controls programming, service, and integration preferred.
• Strong BAS service, programming, and system troubleshooting background.
• Proven ability to manage customer relationships and business development.
• Ability to juggle technical, sales, estimating, and management tasks during startup.
• Entrepreneurial mindset with strong leadership and communication skills.
• Bachelor’s or Technology degree in Engineering, Automation, or related field; equivalent experience accepted.

Responsibilities

• Perform field service, troubleshoot and repair Delta Controls and other building automation systems.
• Develop and deliver programming solutions, including system integration and commissioning.
• Prepare service estimates, proposals and contracts; pursue maintenance agreements and upgrades.
• Serve as primary customer contact, delivering responsive support and building relationships.
• Recruit, train and mentor service technicians as the department grows.
• Establish standards, track KPIs and manage budgets to meet goals.

Skills

Building automation

HVAC controls

Customer relationships

Business development

Leadership

Multitasking

Education

Bachelor’s or Technology degree in Engineering/Automation

Tools

Delta Controls programming

Job description

eagle Controls is seeking qualified professionals to join our Controls team. eagle Controls uses the most advanced, user-friendly automation systems in the market. eagle designs, builds, programs and commissions building automation system projects for new or existing construction across a variety of markets.

IMI’s acquisition of eagle Controls in 2018 helped complete our unique offering of beginning-to-end mechanical system delivery. eagle Controls is headquartered in Chesterfield, MO and has offices in Granite City, IL, Nashville, TN, and Charlotte, NC. IMI was recently awarded 1st Place at the Best Places to Work Awards hosted by the St. Louis Business Journal.

We are seeking a highly motivated and experienced Service Manager in our Chesterfield, MO office to establish and lead our new Service Department, focused on providing world-class support to our Delta Controls customers. This role is a unique opportunity to build a service division from the ground up—initially serving as a hands‑on technician, programmer, estimator, and salesperson while simultaneously developing the structure, processes, and team required to scale a profitable department. The ideal candidate is both technically strong in building automation systems (Delta Controls experience strongly preferred) and business‑minded, capable of balancing customer satisfaction with operational efficiency and financial performance.

Primary Responsibilities for eagle Control’s Service Manager:

• Performing field service, troubleshooting, and system repairs on Delta Controls and other building automation systems.
• Developing and delivering programming solutions, including system integration and commissioning.
• Preparing service estimates, proposals, and contracts while identifying opportunities for maintenance agreements, upgrades, and add‑on projects.
• Serving as the primary customer contact, providing responsive support and fostering long‑term client relationships.
• Recruiting, training, and mentoring service technicians and support staff as the department grows.
• Establishing operational standards, tracking KPIs, and managing budgets to ensure the service division meets financial and performance goals.

Primary Qualifications for eagle Control’s Service Manager:

• 7–10 years of progressive experience in building automation, HVAC controls, or related technical service fields is preferred.
• Experience with Delta Controls’ programming, service, and integration is preferred.
• Strong technical background in BAS service, programming, and system troubleshooting.
• Proven track record of customer relationship management and business development.
• Ability to manage multiple roles simultaneously (technical, sales, estimating, management) during startup phase.
• Entrepreneurial mindset with strong organizational, leadership, and communication skills.
• Bachelor’s or Technology degree in Engineering, Automation, or related field preferred; equivalent experience considered.
• Employee Stock Ownership Program
• Discretionary Annual Bonus'
• Health Insurance
• Vision Insurance
• 401k with Discretionary Company Contributions
• Paid Time Off (Vacation; Sick Time)
• Paid Company Holidays
• Tuition Reimbursement Program
• Employee Assistance Program

DIVERSITY:

Our commitment to diversity and inclusion starts with us. The IMI companies strive to build a team that is truly reflective of the communities we serve in every level of our business. We know that when diverse minds and perspectives come together, the possibilities are limitless.

Our philosophy is to hire talented people, provide them with the training, tools, and resources to be successful, empower them to go and contribute to the success of the company, and to reward performance.