Controls Engineering Team Lead - Automation Support

Material Handling Systems, Inc.; United States; Remote; USD 116,000 - 174,000; Full time

Job summary

Fortna seeks a results-oriented Team Manager – Controls Support Engineering to lead a technically diverse team responsible for the long-term support and optimization of installed warehouse automation systems. This leader will develop a measurable, structured cross-training program across multiple control platforms and technologies.

The role requires strong leadership, collaboration with software and operations teams, and a focus on minimizing downtime while maximizing system reliability and

Qualifications

• 5+ years in industrial automation with at least 2 years in a team leadership role.
• Proven experience with multiple controls platforms.
• Strong background in system troubleshooting, diagnostics, and long-term technical support.
• Experience designing and executing team training or capability development programs.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in fast-paced, high-uptime environments.
• Occasional travel may be required for site visits or escalated support.

Responsibilities

• Lead, coach, and manage a multi-skilled team of controls engineers providing technical support for post-commissioned systems.
• Develop, implement, and maintain a structured training and cross-training program across control platforms.
• Monitor training progress through KPIs, skills matrices, and milestone tracking.
• Oversee and prioritize resolution of technical issues in live systems to ensure minimal disruption and high customer satisfaction.
• Act as an escalation point for complex troubleshooting and critical incidents.
• Collaborate with software, mechanical, and site operations teams to resolve systemic issues and improve system performance.
• Maintain rigorous documentation, knowledge bases, and SOPs.
• Allocate resources efficiently and balance workload across shifting priorities.
• Conduct regular team performance reviews and career development planning.

Skills

Leadership

Communication

Interpersonal skills

Troubleshooting

Project management

Coaching

Education

Electrical Engineering/Automation/Mechatronics degree

Tools

Jira

SalesForce

Version control

Job description

Fortna seeks a results-oriented Team Manager – Controls Support Engineering to lead a technically diverse team responsible for the long-term support and optimization of installed warehouse automation systems. This leader will develop a measurable, structured cross-training program across multiple control platforms and technologies.

The role requires strong leadership, collaboration with software and operations teams, and a focus on minimizing downtime while maximizing system reliability and