Controls Team Lead — Automation Support & Training

Material Handling Systems, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 116,000 - 174,000; Full time

Job summary

FORTNA is seeking a results-oriented Team Manager – Controls Support Engineering to lead a technically diverse team responsible for the long-term support and optimization of installed warehouse automation systems. This leader will develop and execute a measurable cross-training program across multiple control platforms, monitor progress with KPIs, and ensure rapid, reliable issue resolution for customers.

Occasional travel may be required to support site visits or escalated support, in a

Qualifications

• 5+ years in industrial automation with at least 2 years in a team leadership role.
• Proven experience with multiple controls platforms.
• Strong background in system troubleshooting and long-term technical support.
• Experience designing and executing team training or capability development programmes.
• Excellent leadership, communication, and interpersonal skills.
• Occasional travel may be required for site visits or escalated support.

Responsibilities

• Lead, coach, and manage a multi-skilled team of controls engineers providing technical support for post-commissioned systems.
• Develop, implement, and maintain a structured training and cross-training program across control platforms.
• Monitor training progress through KPIs, skills matrices, and milestone tracking.
• Oversee and prioritize resolution of technical issues in live systems with minimal disruption.
• Act as escalation point for complex troubleshooting and critical incidents.
• Collaborate with software, mechanical, and site operations teams to resolve systemic issues.
• Maintain rigorous documentation, knowledge bases, and SOPs.
• Allocate resources efficiently and manage workload balancing across shifting priorities.
• Conduct regular team performance reviews and career development planning.

Skills

Leadership

Communication

Troubleshooting

Cross-training

Education

Electrical/Automation/Mechatronics degree

Tools

Jira

Salesforce

Job description

FORTNA is seeking a results-oriented Team Manager – Controls Support Engineering to lead a technically diverse team responsible for the long-term support and optimization of installed warehouse automation systems. This leader will develop and execute a measurable cross-training program across multiple control platforms, monitor progress with KPIs, and ensure rapid, reliable issue resolution for customers.

Occasional travel may be required to support site visits or escalated support, in a