Controls Engineering Team Lead - Automation Support

Material Handling Systems; Atlanta (GA); On-site; USD 116,000 - 174,000; Full time

Job summary

FORTNA seeks a results-oriented Team Manager - Controls Support Engineering to lead a diverse team responsible for long-term support and optimization of installed warehouse automation systems.

This role will develop and execute a measurable cross-training program, ensuring team members can support multiple control platforms and technologies with a focus on minimal downtime and high customer satisfaction.

Qualifications

• 5+ years of experience in industrial automation with at least 2 years in a team leadership role.
• Proven experience with multiple controls platforms.
• Strong background in system troubleshooting, diagnostics, and long-term technical support.
• Demonstrated success in designing and executing team training or capability development programs.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work in fast-paced, high-uptime environments.
• Occasional travel may be required for site visits or escalated support.

Responsibilities

• Lead, coach, and manage a multi-skilled team of controls engineers providing technical support for post-commissioned systems.
• Develop, implement, and maintain a structured, measurable training and cross-training program to upskill team members across a range of control platforms.
• Monitor training progress through KPIs, skills matrices, and milestone tracking to ensure capability gaps are closed.
• Oversee and prioritize resolution of technical issues in live systems, ensuring minimal operational disruption and high customer satisfaction.
• Act as an escalation point for complex troubleshooting and critical incidents.
• Collaborate cross-functionally with software, mechanical, and site operations teams to resolve systemic issues and improve system performance.
• Maintain rigorous documentation, knowledge bases, and standard operating procedures.
• Allocate resources efficiently and manage workload balancing across shifting priorities.
• Conduct regular team performance reviews, career development planning, and mentorship.
• Support a culture of continuous improvement in support processes, training, and system reliability.

Skills

Industrial automation

Team leadership

Controls platforms

Troubleshooting

Training program design

Communication skills

Travel willingness

Education

Electrical Engineering / Automation / Mechatronics degree

Tools

Jira

Salesforce

Job description

FORTNA seeks a results-oriented Team Manager - Controls Support Engineering to lead a diverse team responsible for long-term support and optimization of installed warehouse automation systems.

This role will develop and execute a measurable cross-training program, ensuring team members can support multiple control platforms and technologies with a focus on minimal downtime and high customer satisfaction.