Controls Support Engineering Lead — Warehouse Automation

FORTNA; Atlanta (GA); On-site; USD 116,000 - 174,000; Full time

Job summary

FORTNA is seeking a results-oriented Team Manager - Controls Support Engineering to lead a technically diverse team responsible for the long-term support and optimization of installed warehouse automation systems.

This leader will develop a structured cross-training program across various control platforms, monitor KPIs and training progress, and collaborate with software, mechanical, and site operations teams to improve system reliability and customer satisfaction.

Qualifications

• 5+ years of experience in industrial automation and at least 2 years in a team leadership role.
• Proven experience with multiple controls platforms.
• Strong background in system troubleshooting, diagnostics, and long-term technical support.
• Demonstrated success designing and executing team training or capability development programs.
• Excellent leadership, communication, and interpersonal skills.

Responsibilities

• Lead, coach, and manage a multi-skilled team of controls engineers providing technical support for post-commissioned systems.
• Develop, implement, and maintain a structured training and cross-training program to upskill team members across control platforms.
• Monitor training progress through KPIs, skills matrices, and milestone tracking to ensure capability gaps are closed.
• Oversee and prioritize resolution of technical issues in live systems, ensuring minimal disruption and high customer satisfaction.
• Act as an escalation point for complex troubleshooting and critical incidents.
• Collaborate cross-functionally with software, mechanical, and site operations teams to resolve systemic issues and improve system performance.
• Maintain rigorous documentation, knowledge bases, and standard operating procedures.
• Allocate resources efficiently and manage workload balancing across shifting priorities.
• Conduct regular team performance reviews, career development planning, and mentorship.
• Support a culture of continuous improvement in support processes, training, and system reliability.

Skills

Team leadership

Industrial automation

Controls platforms

Troubleshooting

Training program design

Cross-functional collaboration

Communication

Education

High school diploma

Electrical Engineering background

Tools

Jira

Salesforce

Job description

FORTNA is seeking a results-oriented Team Manager - Controls Support Engineering to lead a technically diverse team responsible for the long-term support and optimization of installed warehouse automation systems.

This leader will develop a structured cross-training program across various control platforms, monitor KPIs and training progress, and collaborate with software, mechanical, and site operations teams to improve system reliability and customer satisfaction.