Controls Engineer Tech Support (Night Shift)

KION Group; Atlanta (GA); Sur place; USD 80 000 - 105 000; Plein temps

Avantages offerts par ce poste

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Résumé du poste

Dematic Corp. is seeking a Controls Engineer for Technical Support to work on semi-complex systems with hardware and software integration. You will troubleshoot schematics, PLCs, and electrical systems while delivering exceptional customer service.

You will engage directly with customers, travel to sites 20-30%, and contribute to improving system performance and customer satisfaction on a nightly schedule.

Qualifications

• Bachelor's degree or equivalent experience required.
• 1+ year of customer service/support experience.
• Experience with Allen Bradley or Schneider PLC controls.
• Strong customer-service mindset and communication skills.
• Ability to troubleshoot controls hardware and electrical systems.

Responsabilités

• Support semi-complex systems integrating hardware and software.
• Troubleshoot schematics and PLC logic to resolve issues.
• Provide guidance to customers to improve efficiency and satisfaction.
• Travel 20-30% to customer sites; may include weekends/overtime.
• Collaborate with teammates to deliver high-quality technical support.

Connaissances

Customer service

Communication

Independent work

Team collaboration

Formation

Bachelor's degree or related field

Outils

Allen Bradley PLC

Schneider PLC

Description du poste

Controls Engineer - Tech Support

We offer:

Dematic Corp. has a need for a Controls Engineer in Dematic’s Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.

We offer:

What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

The base pay range for this role is estimated to be $80,000 - $105,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Tasks and Qualifications:

Join Dematic Corp. as a Controls Engineer Technical Support - Night Shift and be part of a team that is driven to achieve world-class results! This role offers the outstanding opportunity to work directly with customers, helping them navigate and resolve technical issues with precision and expertise. Your contribution will be essential in ensuring flawless performance of our systems, making a real difference in the material handling industry.

What You Will Do In This Role:

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic’s customers.
• Travel between 20-30% to different customer locations, which may include weekends and overtime.

What We Are Looking For:

• Bachelor’s Degree in a related field or equivalent experience.
• 1+ year’s experience in a related field providing Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong Customer Service mentality.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.

Dematic Corp. values inclusiveness and collaboration. Ambitious individuals with technical skills and customer focus are encouraged to join us.