Controls Engineer Technical Support (Nights)

Dematic; Atlanta (GA); Hybrid; USD 55,000 - 83,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic is seeking a Controls Engineer for its Technical Support group. The role focuses on remotely assisting customers using schematics and PLC logic to locate and fix issues in material handling systems.

The candidate will participate in semi-complex system support, hardware troubleshooting, and customer-facing problem resolution. A bachelor's degree and 2+ years' experience in customer service support are required, with travel 20-30% to customer sites.

Qualifications

• 2+ years' experience in a related field providing customer service support.
• Experience with PLC controls platforms (Allen-Bradley Logix preferred).
• Experience with controls hardware troubleshooting.

Responsibilities

• Participates in support of semi-complex systems that integrate hardware and software.
• Supports semi-complex material specification and schematic troubleshooting.
• Provides troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations (weekends/overtime possible).

Skills

Customer service support

Schematic troubleshooting

Travel readiness

Troubleshooting concepts

Education

Bachelor's Degree

Tools

Allen-Bradley Logix PLC

Siemens PLC

Modicon PLC

Job description

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customer remotely using schematics and PLC logic to find and isolate the issue.

We offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal,stateor local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,compensationand training.

The base pay range for this role is estimated to be$to $an hourat the time of posting. Final compensation willbedeterminedbyvarious factorssuch as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will do in This Role:

• Participates in the support of semi-complex systems that integrate hardware and software.
• Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
• Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
• Provides troubleshooting expertise to Dematic's customers
• Travel between 20-30% to different customer locations which may include weekends and overtime

What We are Looking For:

• Bachelor's Degree
• 2+ year's experience in a related field providing Customer Service Support
• Experience with Allen Bradley Logix PLC controls platforms
• Experience with controls hardware troubleshooting
• Siemens and Modicon PLC experience a plus