Controls & Electronics Technician (Lighting Systems)

Musco-Sports-Lighting; Oskaloosa (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

Musco Sports Lighting is seeking a Controls & Electronics Technician for our Oskaloosa, IA office. The role focuses on frontline technical support and troubleshooting for Musco products, servicing warranty and non-warranty items, and ensuring ongoing operation.

The position requires an electronics-related degree or equivalent experience and strong knowledge of electrical systems, with emphasis on communication networks and power applications.

Qualifications

• Associates degree in electronics preferred or equivalent experience.
• 3 years’ experience in electrical installations and troubleshooting in commercial or light industrial environment a plus.
• Experience with control systems, project management, and technical support is a plus.
• Knowledge of technical lingo associated with electronic systems and/or communications including cellular, Ethernet, fiber, and networking or ability to learn.
• Knowledge of single phase and three phase electrical power and DC electrical applications or ability to learn.
• Strong analytical, technical, and problem solving skills.
• Strong internet and computer experience including Microsoft Excel and Word.
• Ability to work under deadlines and multi-task with pressure.
• Strong verbal and written communication skills.
• Ability to prioritize issues/projects; strong organizational skills with attention to detail.
• Basic knowledge of Musco systems, products, and services a plus.
• Knowledge of National Electrical Code and Standards a plus.

Responsibilities

• Provide frontline telephone support for technical problem solving and electrical troubleshooting to customers and internal teams.
• Identify and report product performance issues and help develop processes for upfront detection and troubleshooting.
• Work with the internal Musco team to maintain high-quality customer service.
• Manage product performance issues from first contact through resolution.
• Utilize Musco computer applications for logging, tracking, and routing of service orders.

Skills

Electrical troubleshooting

Electronic systems knowledge

Project management

Customer support

Communication skills

Attention to detail

Education

Associate degree in electronics

Tools

Microsoft Excel

Microsoft Word

Job description

Current job opportunities are posted here as they become available.

The Musco Warranty Team has an opening for a Controls & Electronics Technician at our Oskaloosa office. This position will maintain all Musco product in the field, both warranty and non-warranty covered, to keep operational. You will provide frontline support to customers and the Musco Team, being the technical resource for Musco products. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

• Associates degree in electronics is preferred or an equivalent combination of education and experience
• 3 years’ experience working with electrical installations and troubleshooting in a commercial or light industrial environment a plus
• Experience with control systems, project management, and technical support is a plus
• Must be knowledgeable on technical lingo associated with electronic systems and/or communications including one or more of the following – cellular, Ethernet, fiber, and networking or have the ability to learn
• Working knowledge of single phase and three phase electrical power and DC electrical applications, or have the ability to learn
• Strong analytical, technical, and problem solving skills
• Strong internet and computer experience including Microsoft Excel and Word
• Ability to work under deadlines and handle pressure while multi-tasking
• Strong verbal and written communication skills
• Ability to prioritize issues/projects; strong organizational skills with attentiveness to detail
• Basic knowledge of Musco systems, products, and services a plus
• Knowledge of National Electrical Code and Standards a plus

Roles and Responsibilities:

• Provide courteous and effective frontline telephone support services in response to technical problem solving and electrical troubleshooting to customers, electrical contractors, Musco technicians, and internal services team and escalated calls from Control-Link staff
• Identify and report new and ongoing product performance issues and develop processes to aid in up front detection and troubleshooting of these issues and assist in creating manuals and training other team members on these methods
• Work closely with the internal Musco team to maintain the highest quality of customer service
• Effectively manage product performance related issues from first contact through problem resolution
• Effectively utilize Musco specific computer applications for accurate logging, tracking, and routing of call reports and service orders

Schedule: Monday-Friday 8:00am-5:00pm and on-call every 6-7 weeks.

Who is Musco:

Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.

Team Culture and Partnerships:

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time.

As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships .

At Musco, we make it happen and want you to be a part of it.