Controller, Regional Operations Center (Engineering & Faults) - Mariposa

rtddenver; Town of Florida (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Regional Transportation District (RTD) is seeking a Real-Time Operations Monitor to oversee multi-modal transit system health and incident response from the ROC.

You will monitor CAD/AVL, SCADA, CCTV, coordinate with operations, maintenance, and engineering to ensure safe, reliable service, and report incidents with logs and service alerts.

Strong analytical judgment and teamwork are essential as you communicate impacts to customers via digital channels and PA systems.

Responsibilities

• Monitor RTD's real-time multimodal transit system (Bus, Light Rail, Commuter Rail) for safety, efficiency and reliability.
• Coordinate with Operations, Supervisors, maintenance, and engineering to support passenger service.
• Utilize CAD/AVL, SCADA, Transit CCTV and other control room tools to monitor fleet health and system performance.
• Record fault reports, review alerts, and manage incident logs and reports in the EAM system.
• Communicate service impacts to customers via passenger information systems, apps, websites and PA announcements.

Job description

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position provides real-time operational monitoring and technical coordination across RTD's multimodal transit system, supporting Bus, Light Rail, and Commuter Rail services to ensure safe, efficient, and reliable movement of passengers. This position is supervised by the Assistant Manager, Regional Operations Center (ROC) and plays a critical role in monitoring normal, degraded, and emergency system conditions in a dynamic, safety-sensitive operational environment.

The role is responsible for monitoring transit vehicles, infrastructure systems, and operational technologies across multiple transit modes while coordinating with Operations, Supervisors, Transit System & Support personnel, maintenance teams, and engineering staff to support reliable passenger service. This role performs duties in a safe and efficient manner and in accordance with applicable rules, procedures, and work instructions while maintaining radio, data, and electronic communications with operators, supervisors, maintenance personnel, and engineering teams to support timely and accurate operational coordination.

This position utilizes integrated operational systems including CAD/AVL, SCADA, Transit CCTV, and other control room technologies to monitor fleet health, system performance, and technical conditions affecting transit service. Through these systems, this position detects operational anomalies, reviews system alerts, and monitors vehicles in service to identify potential faults or performance issues. Fault reports are received, recorded, and managed within the Enterprise Asset Management (EAM) system to ensure accurate tracking and coordination of troubleshooting and repair activities.

This position responds immediately to system alarms, equipment faults, service disruptions, or operational incidents by assessing the situation and coordinating with operations staff, field technicians, maintenance personnel, and engineering teams until the issue is resolved. This role assists with troubleshooting efforts, analyzes log entries and system data to support root cause identification, and prepares operational logs and incident reports related to equipment failures or service disruptions.

This position monitors and communicates service impacts to support customer awareness and operational coordination. Responsibilities include issuing service alerts, updating passenger information systems, and coordinating public address announcements related to service disruptions, detours, station or stop closures, construction activities, high-volume events, and travel time delays. This role ensures that operational information is communicated to customers through digital channels, mobile applications, websites, and station messaging systems in clear and easily understood language.

This position also utilizes real-time transit information, CCTV monitoring systems, and other operational tools to observe system conditions, verify reported incidents, and support situational awareness across the transit network. During operational incidents or service disruptions, this position serves as a central coordination point between the ROC, operations staff, maintenance personnel, and engineering teams to support safe and continuous service delivery.

Additional responsibilities include documenting system faults, maintaining operational logs, attending required meetings and training, applying Safety Management System (SMS) principles, supporting the agency's Public Transportation Agency Safety Plan (PTASP), and promoting safety awareness in all operational activities.

Success in this role requires strong technical awareness, analytical skills, and operational judgment. This position must effectively coordinate across operations, maintenance,