Audio/Video Installation Technician

Phoenix Systems; Bluffton (SC); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

401(k) with match

Health, dental, and vision insurance

Paid Time Off

Take-home vehicle

Job summary

A growing security solutions provider is seeking an experienced Audio/Video Installation Technician in South Carolina to support installations and repairs. The ideal candidate will have at least 2 years of experience in the security field, along with solid troubleshooting skills and excellent customer service abilities. The position includes a Monday to Friday schedule and offers benefits such as paid time off and health insurance.

Qualifications

• Minimum 2 years experience in security and A/V installations.
• Deep knowledge of security systems and wiring.
• Ability to work independently and under pressure.

Responsibilities

• Install and activate security systems and surround sound systems.
• Identify and repair any malfunctions.
• Communicate with customers regarding installations and system functions.

Skills

Troubleshooting

Customer Service

Installation Technical Skills

Education

Technical or vocational schooling

Job description

Join to apply for the Audio/Video Installation Technician role at Phoenix Systems.

Description

Phoenix Systems is growing, and we are looking for an experienced Audio/Video installation technician to join our team in South Carolina. This position reports to the Charleston, SC office and supports business in Bluffton, Hilton Head Island, Charleston, and surrounding areas.

Requirements

Essential Duties and Responsibilities:

• Perform service, installation, and activation of security systems, surround sound systems, and related components.
• Identify and repair security system malfunctions and false alarms.
• Troubleshoot and repair wiring for Phone/Data/Intercom/Security/WAPs/Cameras, etc.
• Learn and understand security systems (2Gig, DSC, QOLSYS, etc.).
• Handle installation of networking components like routers, switches, DVRs, WAPs.
• Understand monitoring protocols with Phoenix and monitoring stations.
• Communicate with customers regarding work orders and system functions.
• Provide training to customers on system operations.
• Assess system design and functionality for upgrades.
• Handle after-hours emergency calls on a rotation basis.
• Discuss monitoring pricing with customers.
• Install and train homeowners on AV packages.
• Perform other duties as assigned.

Qualifications and Education:

• Minimum 2 years experience in security and A/V installations.
• Deep knowledge of security systems and wiring.
• Understanding of cable types and installation scenarios.
• Ability to work under pressure and meet deadlines with excellent customer service.
• Ability to work independently and complete assignments.
• Willingness to obtain necessary tools.
• Must clear background check and drug screening; valid MVR required.
• Technical or vocational schooling preferred.

Physical Requirements:

• Stand, walk, use hands, reach, stoop, kneel, talk, hear.
• Use of ladders and lifting up to 50 pounds regularly, occasional up to 100 pounds.

Work Environment:

• Active construction sites, temperature/humidity variations, dust, moderate noise.

Benefits:

• Paid Time Off, holidays, 401(k) with match, health/dental/vision insurance, disability options, employee assistance, life insurance, discounts, free alarm monitoring, take-home vehicle, paid gas/maintenance, Monday-Friday schedule, growth opportunities.

Salary: Starting between $24 to $30 per hour.

Employment Details:

• Entry level, full-time, in the field of Engineering and IT, in the security industry.

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