Control room Engineer

Q1 Technologies, Inc.; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Q1 Technologies, Inc. is seeking a diligent operations monitor to oversee scheduled jobs, batch processes, and live dashboards.

You will track failures and incidents, perform first-level analysis, and escalate as needed to ensure on-time completion. Collaborating with application support, infrastructure, and vendor teams, you will drive deliverables to closure, maintain open communication with stakeholders, and document handovers for smooth shift transitions.

Responsibilities

• Monitor scheduled jobs, batch processes, alerts, and operational dashboards to ensure smooth execution and timely completion.
• Track job failures, delays, system alerts, and incidents; perform first-level analysis and initiate appropriate escalation procedures.
• Engage and coordinate with multiple teams, including application support, infrastructure, operations, business, and vendor teams, to drive deliverables to closure.
• Maintain clear and timely communication with stakeholders regarding job status, incidents, delays, risks, and resolution progress.
• Document incidents, actions taken, job status updates, and shift handover notes accurately and consistently.
• Follow defined standard operating procedures, escalation matrices, and incident management processes.
• Support daily operational reporting, status tracking, and management updates related to job monitoring and deliverables.
• Identify recurring issues and collaborate with relevant teams to support root cause analysis and process improvement.
• Ensure smooth shift transitions by providing complete and accurate handover information to the next shift or support team.

Job description

• Monitor scheduled jobs, batch processes, alerts, and operational dashboards to ensure smooth execution and timely completion.
• Track job failures, delays, system alerts, and incidents; perform first-level analysis and initiate appropriate escalation procedures.
• Engage and coordinate with multiple teams, including application support, infrastructure, operations, business, and vendor teams, to drive deliverables to closure.
• Maintain clear and timely communication with stakeholders regarding job status, incidents, delays, risks, and resolution progress.
• Document incidents, actions taken, job status updates, and shift handover notes accurately and consistently.
• Follow defined standard operating procedures, escalation matrices, and incident management processes.
• Support daily operational reporting, status tracking, and management updates related to job monitoring and deliverables.
• Identify recurring issues and collaborate with relevant teams to support root cause analysis and process improvement.
• Ensure smooth shift transitions by providing complete and accurate handover information to the next shift or support team.