Control Room Engineer

OKAYA INFOCOM; Charlotte (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

OKAYA INFOCOM in Charlotte, NC is seeking an Operations Monitoring Specialist to oversee scheduled jobs, batch processes, alerts, and dashboards, ensuring timely completion and reliability.

You will coordinate with application support, infrastructure, and business teams, document incidents and handovers, follow escalation procedures, and contribute to root cause analysis and continuous improvement.

Qualifications

• Monitor scheduled jobs, batch processes, alerts, and operational dashboards to ensure smooth execution and timely completion.
• Track job failures, delays, system alerts, and incidents; perform first-level analysis and initiate appropriate escalation procedures.
• Engage and coordinate with multiple teams, including application support, infrastructure, operations, business, and vendor teams, to drive deliverables to closure.
• Maintain clear and timely communication with stakeholders regarding job status, incidents, delays, risks, and resolution progress.
• Document incidents, actions taken, job status updates, and shift handover notes accurately and consistently.
• Follow defined standard operating procedures, escalation matrices, and incident management processes.
• Support daily operational reporting, status tracking, and management updates related to job monitoring and deliverables.
• Identify recurring issues and collaborate with relevant teams to support root cause analysis and process improvement.
• Ensure smooth shift transitions by providing complete and accurate handover information to the next shift or support team.

Responsibilities

Job description

Location: Charlotte, NC (Hybrid)

Job Description:

• Monitor scheduled jobs, batch processes, alerts, and operational dashboards to ensure smooth execution and timely completion.
• Track job failures, delays, system alerts, and incidents; perform first-level analysis and initiate appropriate escalation procedures.
• Engage and coordinate with multiple teams, including application support, infrastructure, operations, business, and vendor teams, to drive deliverables to closure.
• Maintain clear and timely communication with stakeholders regarding job status, incidents, delays, risks, and resolution progress.
• Document incidents, actions taken, job status updates, and shift handover notes accurately and consistently.
• Follow defined standard operating procedures, escalation matrices, and incident management processes.
• Support daily operational reporting, status tracking, and management updates related to job monitoring and deliverables.
• Identify recurring issues and collaborate with relevant teams to support root cause analysis and process improvement.
• Ensure smooth shift transitions by providing complete and accurate handover information to the next shift or support team.