Control Room Engineer — Incident & Operations Lead

KPG99 INC; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual incentive

Medical coverage

Dental & Vision

Disability insurance

Pet insurance

Parental leave

Auto & Home insurance

Identity protection

Commute benefits

Certification reimbursement

Training reimbursement

Vacation & holidays

Sick leave

401K plan

College fund

Student loan refinancing

Job summary

KPG99 INC in Charlotte, NC is seeking a detail-oriented operations specialist to monitor scheduled jobs, batch processes, alerts, and dashboards, ensuring timely execution and escalation when issues arise. You will track failures and incidents, coordinate with application support, infrastructure, and vendor teams, and maintain clear communications with stakeholders on status and progress.

Candidates should hold a Bachelor of Computer Science and be ready to document incidents, follow SOPs, and

Responsibilities

• Monitor scheduled jobs, batch processes, alerts, and operational dashboards to ensure smooth execution and timely completion.
• Track job failures, delays, system alerts, and incidents; perform first-level analysis and initiate appropriate escalation procedures.
• Engage and coordinate with multiple teams, including application support, infrastructure, operations, business, and vendor teams, to drive deliverables to closure.
• Maintain clear and timely communication with stakeholders regarding job status, incidents, delays, risks, and resolution progress.
• Document incidents, actions taken, job status updates, and shift handover notes accurately and consistently.
• Follow defined standard operating procedures, escalation matrices, and incident management processes.
• Support daily operational reporting, status tracking, and management updates related to job monitoring and deliverables.
• Identify recurring issues and collaborate with relevant teams to support root cause analysis and process improvement.
• Ensure smooth shift transitions by providing complete and accurate handover information to the next shift or support team.

Education

Bachelor of Computer Science

Job description

KPG99 INC in Charlotte, NC is seeking a detail-oriented operations specialist to monitor scheduled jobs, batch processes, alerts, and dashboards, ensuring timely execution and escalation when issues arise. You will track failures and incidents, coordinate with application support, infrastructure, and vendor teams, and maintain clear communications with stakeholders on status and progress.

Candidates should hold a Bachelor of Computer Science and be ready to document incidents, follow SOPs, and