Control Room Associate: Luxury Airport Operations Lead

PS; Miami (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability

401K with company match

FSA/HSA with match

Paid time off

Paid sick days

Cell phone reimbursement

Training

Promotion opportunities

Job summary

PS Miami is seeking a Control Room Associate to coordinate daily operations at MIA. This role supports a high‑security hospitality environment, ensuring smooth movement and timely communication across centers and partners.

The ideal candidate brings airport experience, strong leadership, and superb multitasking skills to deliver exceptional service to members and partners while complying with safety checks and schedules across a 24‑hour operation.

Qualifications

• Ability to utilize Microsoft Office applications (Outlook, Excel, Word).
• Airport experience preferred.
• Experience managing conflict and effective problem resolution.
• Excellent verbal and written communication skills.
• Strong multi-tasking and organizational skills.
• Demonstrated ability to lead teams.
• Pass a pre-employment drug screening + background check.
• Collection of SSN as part of the background check process will be required.
• Must be authorized to work in the United States.
• PS is a 24-hour facility and requires flexible schedule including weekends, holidays, and early/late shifts.

Responsibilities

• Daily preparation of operations for each business day by gathering and disseminating operational information to all work centers at PS.
• Coordinate successful execution of all planned and unplanned operations.
• Initiate and coordinate reservation-related tasks with MIA Airline Carriers.
• Effectively manage PS Terminal relationships with TSA, CBP, and other organizations.
• Effectively manage relationships with third‑party vendors when required.
• Coach and deliver feedback for developmental purposes.
• Be approachable with interpersonal skills that foster trust and respect.
• Provide excellent customer service to our members, business partners, and PS departments and colleagues.
• Perform any other duties as needed by the operation as directed by the Managing Director or other PS Leadership.

Skills

Leadership

Communication

Multi-tasking

Problem solving

Team coordination

Client/customer service

Work ethic

Tools

Microsoft Office

Job description

PS Miami is seeking a Control Room Associate to coordinate daily operations at MIA. This role supports a high‑security hospitality environment, ensuring smooth movement and timely communication across centers and partners.

The ideal candidate brings airport experience, strong leadership, and superb multitasking skills to deliver exceptional service to members and partners while complying with safety checks and schedules across a 24‑hour operation.