Control M Admin

Apex Systems; Tampa (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

ESPP program

401K with company match

HSA (Health Savings Account)

Employee Assistance Program (EAP)

Certification discounts

Job summary

Apex Systems seeks a Windows-based Production Support Engineer to support secure file transfers and workload automation in a large healthcare environment. The role focuses on diagnosing production job failures, file transfers, and connectivity issues across internal teams, states, and trading partners.

Training on Control-M will be provided; strong Windows infrastructure knowledge is essential. Expect on‑call rotations and active collaboration with multiple stakeholders to improve automation and

Qualifications

• 2+ years of Windows Server troubleshooting.
• Experience supporting secure file transfers (SFTP, SSH, PGP).
• Understanding of public vs. private key authentication.
• Working knowledge of TCP/IP, ports, firewalls, connectivity.
• Experience reviewing logs and diagnosing production job failures.
• Comfortable in ticketing systems (ServiceNow or similar).
• Strong written and verbal communication skills.

Responsibilities

• Troubleshoot batch job scheduling and workload automation.
• Monitor and resolve file transfer failures and encrypted transfers.
• Investigate connectivity issues across networks and ports.
• Support public/private key authentication and SSH/PGP handshakes.
• Handle daily Level 2/3 production support queues.
• Communicate with internal teams and external partners on call.
• Document troubleshooting steps and maintain runbooks.
• Assist with process improvements to boost automation and resiliency.

Tools

Control-M

Autosys

JAMS

Tidal

SFTP

SSH

PGP

TCP/IP

Firewalls

Job description

We are seeking a Windows-based Production Support Engineer to support secure file transfers and workload automation within a large, enterprise healthcare environment.

Overview

We are seeking a Windows-based Production Support Engineer to support secure file transfers and workload automation within a large, enterprise healthcare environment.

Job #: 3058421

3058421

Job Description

We are seeking a Windows-based Production Support Engineer to support secure file transfers and workload automation within a large, enterprise healthcare environment.

This role focuses on troubleshooting production job failures, secure data transfers, and connectivity issues across internal teams, states, and third-party partners.

Tool‑specific training (Control-M) will be provided; strong foundational infrastructure knowledge is required.

What You’ll Be Doing

• Support and troubleshoot batch job scheduling and workload automation processes
• Monitor and resolve file transfer failures (SFTP, encrypted transfers, trading partner exchanges)
• Investigate connectivity issues involving ports, firewalls, and network communication
• Support public/private key authentication and encrypted file handshakes (SSH/PGP)
• Work daily ticket queues (Level 2/3 production support)
• Communicate with internal teams and external entities during on‑call rotations
• Document troubleshooting steps and maintain operational runbooks
• Assist with process improvements to improve automation and resiliency

Required Qualifications

• 2+ years of hands‑on experience in Windows Server troubleshooting
• Experience supporting secure file transfers (SFTP, SSH, PGP, Managed File Transfer platforms)
• Understanding of public vs. private key authentication
• Working knowledge of TCP/IP, ports, firewalls, and connectivity troubleshooting
• Experience reviewing logs and diagnosing production job failures
• Comfortable working in ticketing systems (ServiceNow or similar)
• Strong written and verbal communication skills

Preferred Experience

• Exposure to batch scheduling tools (Control-M, Autosys, JAMS, Tidal, etc.)
• Experience in healthcare or regulated environments
• Familiarity with EDI or trading partner file exchanges
• Basic PowerShell scripting experience

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Benefits

• We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
• Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on‑deman training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.