Control Center Manager, Flight Operations Lead

American Airlines; New York (NY); On-site; USD 98,000 - 134,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Job summary

American Airlines in JFK - NY is seeking an experienced Operations Leader to coordinate the movement of aircraft and supervise the Control Center team within the Airports group. You will chair daily briefings, analyze station reliability, and drive on-time performance while addressing daily challenges.

You will mentor staff, ensure adherence to attendance and performance standards, and manage emergency action plan execution, adapting to operational needs and complex schedules.

Qualifications

• Bachelor's or Master's degree in Business Management or Aviation or equivalent experience/training
• 5+ years of leadership operational experience leading people or relevant experience
• Substantial experience in both RES and DECS

Responsibilities

• Oversees the activities of AA employees who perform the movement of aircraft
• Chairs daily shift briefings and prepares daily station tour reports and analysis for station dependability
• Identifies daily challenges that will hinder operational objectives and communicates operational plans effectively
• Remains available and flexible to pivot in realtime based on operational needs
• Monitors station arrival/departure dependability performance while analyzing trends
• Investigates and resolves all operational irregularities to ensure compliance with AA operating procedures
• Adjudicates properly the Delay Code Handbook and AYR procedures
• Communicates with all local operating departments as well as IOC, MOC, AA central loads, and outside agencies pertaining to AA operational schedule and effectively interprets information from the various sources
• Works rotating/flexible shifts as operationally required
• Performs other duties as requested while adjusting to operational needs
• Look ahead and take advantage of opportunities to mentor and develop Control Center CSM and coordinator staff to advance the future of the organization
• Ensure all Team members comply with American Airlines attendance, performance, and work environment policies.
• Lead and manage the execution of Emergency Action plans

Skills

Leadership experience

Microsoft Office

Multitasking

Stakeholder collaboration

FAA background checks

Education

Bachelor's or Master's in Business Management or Aviation

Tools

RES

DECS

Job description

American Airlines in JFK - NY is seeking an experienced Operations Leader to coordinate the movement of aircraft and supervise the Control Center team within the Airports group. You will chair daily briefings, analyze station reliability, and drive on-time performance while addressing daily challenges.

You will mentor staff, ensure adherence to attendance and performance standards, and manage emergency action plan execution, adapting to operational needs and complex schedules.