Contracts Specialist II

Clario; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking remote medical receptionists to support a U.S.-based medical practice. This full-time, work-from-home position offers the chance to provide exceptional customer service by scheduling appointments and assisting patients over the phone. Ideal candidates will have experience in U.S. healthcare call centers or related fields, ensuring that every patient interaction is handled with professionalism and care. Join a reputable healthcare provider and enjoy the flexibility of working from home while contributing to a vital service in the community.

Benefits

Full training provided

Work-from-home flexibility

Opportunity to work with a reputed U.S. healthcare provider

Qualifications

• Minimum 1 year experience in U.S. healthcare call centers or medical reception.
• Strong computer skills and excellent English communication skills.

Responsibilities

• Answer incoming phone calls from U.S. patients professionally.
• Schedule and confirm appointments using the practice’s system.
• Update patient information accurately in Electronic Medical Records.

Skills

Call center experience

Proficiency in Microsoft Office

Experience with EMR systems

Medical Billing & Coding knowledge

Banking support experience

Tools

EMR software

Scheduling tools

Job description

Qualifications

• Call center experience
• Proficiency in Microsoft Office
• Experience with EMR systems
• Medical Billing & Coding knowledge
• Banking support experience

Full job description

We are hiring remote medical receptionists based in India to support a U.S.-based medical practice. This is a full-time, work-from-home position where you will answer incoming phone calls from patients, schedule appointments, and provide exceptional customer service.

Ideal candidates have experience working in a U.S. healthcare call center, U.S. medical office, or have answered phone calls for U.S. banks or insurance companies.

Key Responsibilities

• Answer incoming phone calls from U.S. patients professionally and courteously.
• Schedule, reschedule, and confirm appointments using the practice’s system.
• Update patient information accurately in Electronic Medical Records (EMR).
• Assist callers with questions about services, insurance, billing, and policies.
• Escalate urgent or emergency calls to appropriate departments.
• Perform administrative tasks as assigned.

Qualifications

• Minimum 1 year experience in U.S. healthcare call centers, U.S. medical reception, or U.S. banking support.
• Excellent spoken and written English communication skills.
• Strong computer skills, including EMR software, scheduling tools, and Microsoft Office.
• Must have a quiet home office setup and high-speed internet.

Preferred Backgrounds

• Experience in Medical BPO processes with U.S. clients
• Virtual assistance for U.S. clinics or hospitals
• Customer support experience in U.S. insurance or banking sectors
• Experience with EMR platforms like Athenahealth or Kareo (preferred but not required)

Additional Details

• Location: Work from home
• Working Hours: Monday to Friday, U.S. business hours (night shift IST)
• Work-from-home flexibility
• Full training provided
• Opportunity to work with a reputed U.S. healthcare provider

Job Type: Permanent

Schedule:

• Monday to Friday
• Night shift

Experience:

• Customer support: 1 year (Required)
• U.S. Healthcare: 1 year (Required)
• U.S. banking customer support: 1 year (Preferred)