Contracts Billing Administrator

Advanced Office; California (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Vacation and Sick Time

Job summary

Advanced Office in Irvine is seeking a Contracts Administrator to join our team and manage service contracts and related billing processes. The role focuses on setup in ERP and coordination with customers to ensure accurate meter data and contract changes.

You will work with platforms like e-Automate, e-Info, FMAudit, and FleetView to support timely billing, while maintaining confidentiality and delivering exceptional customer service in a fast-paced environment.

Qualifications

• AA Degree or equivalent is required.
• Strong knowledge of ERP systems and experience with billing processes.

Responsibilities

• Set up service contracts and equipment in ERP system (e-Automate).
• Oversee automated meter collection and data uploads.
• Communicate with customers by phone and email to collect meter information.
• Manage ongoing contract changes, additions, or terminations.
• Billing and auditing of customer contracts and leases.
• Utilize multiple software platforms for accurate billing.
• Provide back-up for administration staff as needed.
• Answer incoming calls professionally and distribute communications.

Skills

Verbal and written communication

Problem solving

Confidentiality

Multi-tasking

Education

AA Degree or equivalent

Tools

ERP systems

Microsoft Office

e-Automate

e-Info

FMAudit

@Remote

Kyocera Fleet Services

FleetView

Job description

Advanced Office is a leader in the Southern California area document technology space. It’s our mission to help our customers improve their document processes so they can focus on what matters to them. We’re looking for a Contracts Administrator to join our team.

Term

Full Time (8am - 5pm)

Location

Irvine

Responsibilities

• Service Contract and Equipment set-up in ERP system (e-Automate)
• Oversight of automated meter collection (customer usage) and data uploads
• Regular phone and email communications with customers to collect meter information
• On-going customer contract changes, additions, or terminations
• Customer contract and lease company billing and auditing
• Usage of multiple software platforms (e-Automate, e-Info, FMAudit, @Remote, Kyocera Fleet Services, FleetView) for timely and accurate billing
• Provide back-up for administration staff as needed
• Monitor, screen, respond to and distribute incoming communications
• Answer and manage incoming calls in a professional and courteous manner
• Liaise with internal staff at all levels and interact with external clients as needed
• Prepare and edit correspondence, communications, presentations, and other documents as needed
• Conduct research, collect and analyze data to prepare reports and documents
• Special projects and/or other related duties assigned

Benefits

• A complete benefits package including Medical, Dental, Vision, 401K, Vacation, and Sick Time
• A great work environment with people who support you

Qualifications

• AA Degree or Equivalent
• Strong knowledge of ERP systems
• Computer skills and knowledge of Microsoft Office Suite and relevant software
• Knowledge of recurring contract account types and billing practices
• Superior math aptitude
• Excellent verbal and written communication skills
• Strong problem-solving, and follow-through skills and systems
• Ability to maintain strict confidentiality
• Ability to work well under pressure to achieve goals and meet deadlines
• Ability to multi-task several high priority duties at once
• Ability to work with minimal supervision and make appropriate and effective decisions

Advanced Office is an Equal Opportunity Employer.