Contractor Required-Mon and Wed-On going commitment-Urgent requirement

Inspiroz; Asbury Park (NJ); On-site; USD 60,000 - 80,000; Part time

Job summary

Inspiroz is seeking an on-site IT support specialist in Asbury Park, NJ. The role requires hands-on problem resolution, clear client communication, and coordination with a remote overseas support team. You must have reliable transportation and be prepared for a client pre-requisite background check.

You will split time on-site (two days per week, likely Tuesday and Thursday) and travel to client locations as needed, with strong focus on service quality and timely issue resolution.

Qualifications

• Experience providing on-site technical support and issue resolution.
• Ability to troubleshoot hardware and software problems quickly.
• Strong communication with clients and internal teams.

Responsibilities

• Take the lead in resolving technical issues that require on-site support.
• Conduct thorough troubleshooting to identify the root cause of problems.
• Act as the liaison between on-site operations and the remote IT support team overseas.
• Communicate technical issues and requirements to the remote team accurately and clearly.
• Provide detailed information and documentation to facilitate remote troubleshooting and support.
• Work closely with the remote service desk team to resolve technical issues.

Skills

On-site support

Troubleshooting

Stakeholder liaison

Customer service

Documentation

Job description

Jon Description

Key responsibilities for this work order include the following:

• Ticket handling, Printer fixing, Chromebook fixing and inventory.

Technical support and problem resolution

• Take the lead in resolving technical issues that require on‑site support.
• Conduct thorough troubleshooting to identify the root cause of problems.
• Act as the liaison between on‑site operations and the remote IT support team overseas.
• Communicate technical issues and requirements to the remote team accurately and clearly.
• Provide detailed information and documentation to facilitate remote troubleshooting and support.
• Work closely with the remote service desk team to resolve technical issues.

Customer support and service

• Communicate updates, challenges, and tasks to the client in a clear and timely manner.
• Listen actively to client concerns and address them appropriately.
• Ensure client satisfaction by following up on issue resolution and providing necessary support.
• Takes personal interest in the quality of work and meeting customer needs.
• Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.

- Need to be on‑site 2 days a week. Most likely Tuesday and Thursdays

- Have your own transportation

- Will require background check clearance post selection as it is a client pre‑requisite