Contractor Outreach Specialist

VelocityEHS | MSDSonline; Little Canada (MN); Remote; USD 72,000 - 91,000; Full time

Job summary

An innovative firm is seeking a motivated Contractor Outreach Specialist to enhance engagement between clients and contractors. This role involves conducting outreach calls, guiding contractors through the onboarding process, and ensuring compliance with client requirements. You'll thrive in a fast-paced environment, utilizing your strong communication and problem-solving skills to meet registration targets. With a competitive benefits package, including generous time off and remote work options, this opportunity offers a chance to make a significant impact within a dynamic team. If you're self-motivated and tech-savvy, this role is perfect for you.

Benefits

Generous time off

Medical/dental coverage

Retirement plans with employer match

Parental leave

Job shadowing and coaching

Tuition reimbursement

Remote work and flexible schedule

Monthly home office stipend

Wellness and mental health programs

Qualifications

• 0-2 years of experience in call center, inside sales, or onboarding roles.
• Strong communication and relationship management skills.

Responsibilities

• Conduct outbound calls and emails to prospective contractors.
• Assist contractors through the sign-up and payment process.

Skills

Communication Skills

Problem-Solving

Relationship Management

Resourcefulness

Goal-Oriented

Tech-Savvy

Tools

Salesforce

MS Teams

O365

CRM Platforms

Job description

Join to apply for the Contractor Outreach Specialist role at VelocityEHS | MSDSonline

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Join to apply for the Contractor Outreach Specialist role at VelocityEHS | MSDSonline

The Opportunity

Location: Canada and the United States

We are seeking a highly motivated and results-driven Contractor Outreach Specialist to join our Onboarding Team. In this role, you will be instrumental in fostering engagement between current VelocityEHS customers and their contractors.

The Contractor Outreach Specialist is responsible for conducting outbound outreach calls to prospective contractors, guiding them through registration, and supporting them through the onboarding process. You will collaborate closely with the Onboarding Manager to ensure contractors are fully onboarded and compliant with their client's requirements.

Primary Duties and Responsibilities

1. Conduct outbound calls, emails, and texts to prospective contractors.
2. Communicate the value proposition of our platform clearly and persuasively.
3. Own the contractor contact process, including investigating missing or incorrect contact information using creative sourcing methods.
4. Assist contractors through the sign-up and payment process.
5. Overcome objections and resolve contractor concerns in real time.
6. Meet and exceed monthly registration targets.
7. Maintain detailed records of outreach activities in CRM systems.
8. Collaborate with teammates to meet collective goals.

Minimum Skills and Qualifications

1. 0-2 years of experience in call center, inside sales, recruitment, or onboarding roles.
2. Strong resourcefulness, communication, and relationship management skills.
3. Problem-solving mindset with the ability to find solutions quickly.
4. High energy, self-motivated, goal-oriented.
5. Comfortable working in a fast-paced, high-volume environment.
6. Customer-centric, self-sufficient, and dependable.
7. Tech-savvy — familiar with Salesforce, MS Teams, and O365.

Preferred Skills and Qualifications

1. Experience in a SaaS environment.
2. Experience with CRM platforms like Salesforce, Gainsight, Outreach.
3. Knowledge of EHS and ESG regulations is a plus.

Benefits and Perks

You will be supported with a competitive benefits package, including:

• Generous time off
• Medical/dental coverage, retirement plans with employer match
• Parental leave for all family types
• Job shadowing and coaching
• Tuition reimbursement
• Remote work and flexible schedule
• Monthly home office stipend
• Wellness and mental health programs

The salary range for this role is between $72,868 and $90,118 USD, or $78,492 and $96,744 CAD, with uncapped variable earnings. Final salary will depend on experience and qualifications.

VelocityEHS is an Equal Opportunity Employer and values diversity. We encourage applicants of all backgrounds to apply.