Contracting & Agent Support Specialist

Integrity; Harrisburg (Dauphin County); On-site; USD 32,000 - 38,000; Full time

Job summary

Integrity is seeking a detail-oriented contracts and agent support specialist in Harrisburg, PA. You will process new contracting paperwork for agents and provide comprehensive agent support throughout the contracting lifecycle.

Responsibilities include ensuring completeness of documents, submitting through carrier portals, handling inquiries via phone, email, and in person, and training staff as needed. Prior experience in customer service and data entry is preferred.

Qualifications

• One year of customer service and/or data entry experience.
• One year of experience with Microsoft Office.
• Basic understanding of insurance and agent relationships preferred.
• Knowledge of New Business operations and procedures.
• Strong communication and computer skills.

Responsibilities

• Process contracting paperwork for agents and manage related tasks.
• Provide agent support regarding contracting and contracting process.
• Verify documentation is complete and accurate; scrub inbound contracts.
• Submit contracts through carrier portals or preferred submission methods.
• Assist with training of new hires and cross-training of staff.

Skills

Phone communication

Typing

Customer service

Computer skills

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Integrity is seeking a detail-oriented contracts and agent support specialist in Harrisburg, PA. You will process new contracting paperwork for agents and provide comprehensive agent support throughout the contracting lifecycle.

Responsibilities include ensuring completeness of documents, submitting through carrier portals, handling inquiries via phone, email, and in person, and training staff as needed. Prior experience in customer service and data entry is preferred.