Agent Support & Operations Specialist (Insurance)

Integrity; Harrisburg (Dauphin County); On-site; USD 32,000 - 44,000; Full time

Job summary

Ritter Insurance Marketing in Harrisburg, PA seeks a dedicated customer service specialist focused on backend support for independent agents. The role involves assisting agents via phone, email, and in person, following up on service requests, and coordinating with carriers to resolve issues.

Responsibilities include processing contracting/licensing, aiding New Business when needed, and training new hires. Strong Excel and office skills, plus clear communication, are essential.

Qualifications

• Requires a high school diploma or equivalent.
• Basic insurance knowledge and agent relationship understanding.
• Should have beginner-level Excel skills.
• Minimum 1 year in customer service or data entry.
• Proficient in Microsoft Office, especially Excel.
• Strong communication and multitasking abilities.

Responsibilities

• Assist agents with support via phone, email, and in person, following up on service requests.
• Coordinate with carriers to resolve agent issues and verify resolutions.
• Help process contracting and licensing, and support New Business when needed.
• Train new hires and temporary staff; support cross-training.
• Handle miscellaneous duties as assigned.

Skills

Customer service

Data entry

Excel

Phone support

Communication

Multitasking

Team player

Onboarding

Education

High School Diploma

Tools

Microsoft Excel

RAMS

Job description

Ritter Insurance Marketing in Harrisburg, PA seeks a dedicated customer service specialist focused on backend support for independent agents. The role involves assisting agents via phone, email, and in person, following up on service requests, and coordinating with carriers to resolve issues.

Responsibilities include processing contracting/licensing, aiding New Business when needed, and training new hires. Strong Excel and office skills, plus clear communication, are essential.