Contract Support Associate (Remote in EST time zone)

CBRE Group, Inc.; Lancaster (Lancaster County); Remote; USD 42,000 - 65,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Support Associate for a remote position in the EST time zone. You will provide customer service and administrative support to a large business unit, ensuring contractual requirements are fulfilled and processes run smoothly.

You will coordinate vendors, manage subcontractor paperwork, review invoices, and support monthly reporting and financial analyses. Strong MS Office skills and 3–4 years of relevant experience are required.

Qualifications

• Remote in EST time zone with reliable internet.
• High School Diploma or GED with 3-4 years of related experience.
• Strong understanding of processes, procedures, systems within own job function.
• Advanced Microsoft Office skills (Word, Excel, Outlook).
• Excellent organizational and numerical abilities.

Responsibilities

• Respond to client inquiries with timely, quality service.
• Ensure work aligns with the contract scope and requirements.
• Identify cost-saving opportunities to maximize savings targets.
• Coordinate onboarding of vendors and manage subcontractor paperwork.
• Review invoices, code costs, and manage billing processes.
• Review and approve maintenance invoices and projects per contracts.
• Respond to financial reporting inquiries for AR, AP, POs.
• Provide monthly reporting support for Contract and BU reviews.
• Support HSE compliance and maintain QHSE documentation.
• Gather and analyze data to solve complex problems with limited precedent.
• Impact related teams and suggest process improvements.

Skills

Customer service

Administrative support

Communication

Organizational skills

Data analysis

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

This role is a remote position in the EST time zone

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost‑saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub‑contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• Remote in eastern time zone
• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.