Contract Senior IT Systems Engineer — Remote & Exec Support

Simplex Hires LLC; Austin (TX); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A technology services company is seeking an IT Systems Engineer for a hybrid role based in Austin, TX. The ideal candidate will provide high-touch support to executive leaders and manage in-office technology, ensuring seamless operations in a HIPAA-regulated environment. Responsibilities include administering core SaaS tools, providing executive support, and managing IT tickets. Candidates should have 3-5 years of experience with IT support tools like Okta and Jamf, strong communication skills, and the ability to thrive in security-conscious settings.

Qualifications

• 3–5 years of experience in IT systems support with Okta, JAMF, Google Workspace, and Slack.
• Impeccable customer service and communication skills, especially with senior leaders.
• Clear understanding of IT operations in security-conscious environments.

Responsibilities

• Administer and support Okta, Jamf, Google Workspace, Zoom, Slack, and core SaaS tools.
• Deliver in-person support at the Austin office, resolving hardware and software issues.
• Provide executive-level support ensuring reliable technology for meetings and travel.
• Set up and maintain employee laptops, compliant through tools like Jamf.
• Manage onboarding processes, including equipment provisioning and orientation.

Skills

Customer service

Communication skills

Windows environments

Collaboration tools

Tools

Okta

JAMF

Google Workspace

Zoom

Slack

Job description

A technology services company is seeking an IT Systems Engineer for a hybrid role based in Austin, TX. The ideal candidate will provide high-touch support to executive leaders and manage in-office technology, ensuring seamless operations in a HIPAA-regulated environment. Responsibilities include administering core SaaS tools, providing executive support, and managing IT tickets. Candidates should have 3-5 years of experience with IT support tools like Okta and Jamf, strong communication skills, and the ability to thrive in security-conscious settings.