Contract Renewal Coordinator Sr.

generac; Marlborough (MA); On-site; USD 44,000 - 55,000; Full time

Job summary

Energy Systems is seeking a Renewal Specialist to manage contract renewals, retention, and pricing negotiations for assigned clients. You will work cross-functionally with sales, finance, and operations to build proposals, track renewal metrics, and mentor team members to meet retention targets.

The role emphasizes advanced Excel/CRM reporting and data-driven decision making, with opportunities for growth and collaborative problem solving in a fast-paced environment.

Qualifications

• 4+ years in contract renewals, account management, or customer retention; demonstrated negotiation of pricing and multi-year agreements; experience mentoring or directing the work of others
• Advanced Excel and CRM reporting capabilities
• Coaching and constructive feedback delivery
• Review of proposals for accuracy, scope completeness, and margin before release
• Churn trend analysis and pricing recommendations
• Development of training materials, playbooks, and SOPs
• Standardization of proposal templates and pricing guidance
• Presenting performance data to management
• Familiarity with contract profitability and revenue recognition concepts

Responsibilities

• Monitor service contract and service end dates, initiating renewal processes
• Serve as primary contact for assigned clients, answering questions and reminders
• Build renewal proposals with pricing, scope, and service data
• Negotiate renewal pricing and multi-year commitments; re-estimate contracts
• Review service history to identify at-risk accounts and intervene
• Identify opportunities to cross-sell services or upgrades
• Track renewal performance metrics and forecast revenue retention
• Coach and mentor team members to meet retention targets
• Coordinate renewal paperwork with Shared Services and Contract Entry
• Report renewal progress in team meetings

Skills

Forecasting renewals

Advanced Excel

CRM reporting

Coaching & feedback

Proposal review

Pricing strategy

Decision making

Workload management

Written reporting

Education

Bachelor's degree in business/finance

High school diploma or GED

Tools

Excel

CRM system

Job description

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

Major Responsibilities

• Monitor service contract and service end dates, initiating the renewal process well in advance of expiration.
• Serve as the primary point of contact for assigned clients - answering questions, issuing timely reminders, and addressing concerns throughout the renewal cycle.
• Work cross-functionally to build renewal proposals, gathering the pricing, scope, and service data required to present a complete package to the client.
• Negotiate renewal pricing, contract terms, and multi-year commitments; re-estimate contracts to reflect current labor rates.
• Review service history data to identify at-risk accounts early and intervene to resolve dissatisfaction before it leads to cancellation.
• Identify opportunities to cross-sell additional services or upgrade clients to higher-tier offerings.
• Track renewal performance metrics, forecast future revenue retention, and maintain accurate records.
• Coach, train, and guide team members to achieve retention targets.
• Partner with Shared Services to process renewal paperwork and with Contract Entry to ensure accurate system entry.
• Report renewal progress and the status of current and past-due renewals in team meetings.

Minimum Job Requirements

Education

• High school diploma or GED

Certification / License

• None Required

Work Experience

• 4+ years in contract renewals, account management, or customer retention; demonstrated negotiation of pricing and multi-year agreements; experience mentoring or directing the work of others

Knowledge / Skills / Abilities

• Building and explaining retention and renewal forecasts
• Advanced Excel and CRM reporting
• Coaching and constructive feedback delivery
• Review of proposals for accuracy, scope completeness, and margin before release
• Comfortable making decisions on when to concede, or hold firm
• Management of personal workload alongside team support
• Written communication suitable for reporting to management

Preferred Job Requirements

Education

• Bachelor's degree in business, finance, or a related field

Certification / License

• None required

Work Experience

• 5-7 years in renewals or recurring-revenue management, including team lead or player-coach experience and accountability for a team-level retention metric

Knowledge / Skills / Abilities

• Churn trend analysis and process or pricing recommendations
• Development of training materials, playbooks, and SOPs
• Standardization of proposal templates and pricing guidance
• Presenting performance data to management
• Familiarity with contract profitability and revenue recognition concepts

Compensation:

Generac is committed to fair and equitable compensation practices. The annual salary for this role is $32.12 - $40.15 and hour. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. This role is eligible for variable compensation including short term and long-term incentives.

Physical Requirements and Working Conditions

Office Environment (Includes field sales): While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."