Contract: Process Improvement Lead (Salesforce & Ops) Remote

Reactivate; Oregon; Hybrid; USD 96,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Professional development

Paid time off

Flexible work schedule

Job summary

Reactivate, an Invenergy company, is a mission-driven organization developing renewable energy solutions across the country. This contract role focuses on implementing ROS capabilities, optimizing business processes, and translating needs into technology requirements.

You will work with cross-functional teams, monitor KPIs, perform root-cause analysis, and support testing and adoption of changes, all while contributing to a flexible, remote-first work environment in the United States.

Qualifications

• 5+ years of experience in business process management or similar.
• Experience evaluating and improving business processes powered by enterprise technology platforms.
• Experience with Salesforce or similar enterprise workflow/CRM platforms.
• Strong process mapping, problem-solving, and root-cause analysis skills.
• Ability to translate business requirements into technology and workflow requirements.
• Experience developing and analyzing operational KPIs.
• Strong cross-functional communication and facilitation skills.
• Ability to work independently in a fully remote environment.

Responsibilities

• Work with functional teams to implement and continuously improve ROS capabilities and business processes.
• Evaluate Salesforce and other business platforms against ROS requirements and identify opportunities for improvement.
• Translate business and user needs into clear functional requirements for Technology teams.
• Monitor and trend Capability KPIs to identify performance issues and improvement opportunities.
• Perform root-cause analysis to distinguish process, technology, data, training, and execution issues.
• Recommend improvements to processes, systems, controls, and ROS requirements based on performance data and user feedback.
• Support testing, implementation, and adoption of technology and process changes.
• Develop targeted training and user support based on identified needs.
• Facilitate cross-functional process reviews and continuous improvement initiatives.

Skills

BPM Experience

Process mapping

Root-cause analysis

Cross-functional communication

Translating requirements to tech

KPI analysis

Salesforce knowledge

Tools

Salesforce

Job description

Reactivate, an Invenergy company, is a mission-driven organization developing renewable energy solutions across the country. This contract role focuses on implementing ROS capabilities, optimizing business processes, and translating needs into technology requirements.

You will work with cross-functional teams, monitor KPIs, perform root-cause analysis, and support testing and adoption of changes, all while contributing to a flexible, remote-first work environment in the United States.