Contract Part-Time Operations Coordinator (Government)

Peak Performers; Santa Fe (NM); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Weekly direct deposit

Job summary

Peak Performers in Santa Fe, NM is seeking an Operations Coordinator for a part-time, onsite role to support critical workflows and caller inquiries at a state resource center.

The position offers a meaningful, fast-start opportunity with a focus on accurate data handling, scheduling, and resource connections to help seniors and individuals with disabilities access essential services.

Qualifications

• Experience in operations, client services, high-volume support or call centers.
• Comfort navigating databases, CRM systems, and scheduling tools.
• Familiarity with social services, community programs, or healthcare resources is valued.
• Exceptional multitasking, strong communication and proactive problem solving.
• Reliable, detail-driven, and able to work independently toward daily targets.
• Must have a valid driver’s license.

Responsibilities

• Manage incoming communication channels with high-quality, professional support.
• Accurately capture caller data and maintain internal tracking systems.
• Coordinate and schedule appointments to optimize resources.
• Assess caller needs and route inquiries to the right departments.
• Connect callers with community and social service resources.
• Document interactions and metrics meticulously in the database.

Skills

Operations experience

Customer service

Call center experience

CRM systems

Database navigation

Digital scheduling tools

Tools

CRM systems

Databases

Scheduling software

Job description

Make a real difference in the lives of older adults and people with disabilities across New Mexico. We’re hiring a compassionate, detail-oriented Operations Coordinator to support critical workflows and caller inquiries at a vital state resource center.

This is a meaningful, fully onsite, part-time role with a quick turnaround to start date!

The Team You Will Be Joining

You’ll be part of an essential team that connects New Mexico residents with life-improving services to maintain independence and access support. This is a unique opportunity to contribute as an operations professional to a mission-driven team that directly serves the public.

Core Responsibilities

• Manage incoming communication channels, delivering high-quality, professional support to callers.


• Accurately capture caller data and maintain the integrity of our internal tracking systems and databases.


• Coordinate, prompt, and efficiently schedule appointments to optimize resource allocation.


• Assess caller needs and strategically route inquiries to the appropriate internal departments or specialists.


• Connect callers with vital community and social service resources to address their needs.


• Ensure meticulous, compliant documentation of all client interactions and operational metrics within the database.

Candidate Profile

• Experience: Proven background in operations, client services, high-volume customer support, or call center environments.


• Technical Aptitude: Highly comfortable navigating databases, CRM systems, and digital scheduling tools.


• Resource Knowledge: Familiarity with social services, community programs, or healthcare resources is highly valued.


• Key Competencies: Exceptional multitasking capabilities, strong communication, and proactive problem-solving skills.


• Work Style: Reliable, detail-driven, and capable of operating independently to meet daily operational targets.


• Compliance: Must possess a valid driver’s license.

Position Details

• Hourly Rate: $25.00 per hour


• Engagement Period: October 26, 2026 – December 31, 2026


• Schedule: Monday – Friday, 9:00 AM – 1:00 PM (Part-Time)


• Location: Santa Fe, NM (87505) — Fully Onsite

The Peak Performers Difference

• Comprehensive medical, dental, and vision insurance coverage available from the first day of the month following 60 days of employment.


• Participation in a 403(b) retirement plan.


• Priority placement for qualified applicants with chronic medical conditions and/or disabilities.


• Weekly payments through direct deposit.


• In business since 1994 and thousands of job placements.

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.

Custom Job ID: 2 7-NM-AL3005