Contract Operations Specialist

AstraZeneca; Wilmington (DE); On-site; USD 60,000 - 78,000; Full time

Job summary

AstraZeneca is seeking a Contract Operations Specialist to support Market Access contracts, master data, and approvals. You will analyze contractual payments across Health Plans, GPOs, pharmacies, physicians and wholesalers, ensuring accuracy and timeliness.

You’ll negotiate terms, monitor data, and support cross-functional teams to optimize contract performance. Ideal candidates have a bachelor’s degree, strong Excel/PowerPoint skills, and the ability to manage multiple tasks with attention to

Qualifications

• Bachelor’s degree is required.
• Contract Language Experience is required.
• 0-1 year experience in business or pharmaceutical is required.
• Strong logic and mathematical skills are expected.
• Proficiency in Excel, Word & PowerPoint is necessary.
• Ability to manage multiple tasks/projects simultaneously is expected.
• Strong communication skills are essential.
• Good attention to detail and trend analysis is important.

Responsibilities

• Validate, Monitor and Update Customer Master Data.
• Coordinate with Customer Facing Team and Customers to obtain accurate membership rosters.
• Analyze and report on customer activity using chargebacks, rebates and sales data.
• Interpret contract language and regulations for accurate reimbursements.
• Develop and maintain relationships with internal and external stakeholders.
• Collaborate to prioritize and coordinate efforts for excellent customer service.
• Contribute to contract management strategies and reimbursement arrangements.
• Comply with training, audit controls and Sarbanes-Oxley requirements.

Skills

Strong communication skills

Attention to detail

Multitasking

Logic and mathematical skills

Education

Bachelor’s degree

MBA

Tools

Excel

Word

PowerPoint

Job description

At AstraZeneca, we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We're focused on the potential of science to address the unmet needs of patients around the world. In the Contract Operations Specialist role, you'll play a pivotal role in helping patients access our life changing medicines.

The Contract Operations Specialist is responsible for working with internal/external customers on all aspects of Market Access; Master Data, Contracting, Membership, Chargebacks and Rebates. They are responsible for the receipt, analysis, impact, resolution and posting/reporting of all contractual payments across multiple customer segments including Health Plans, GPOs, Specialty Pharmacies, Physicians and Wholesalers as well as maintaining all related documentation for those payments.

The Contract Operations Specialist is responsible for developing Market Access contracts including: template development, strategy interpretation, language negotiation, approval, and execution. In this role, they will manage and meet deliverables of business operations to monitor, evaluate and administer claims to be paid and ensure payments are accurate, timely, formulary compliant and entered in contract systems consistent with agreement terms, following corporate controls/approved guidelines and SOX regulations.

This individual is expected to establish and maintain collaborative working relationships with internal/external contacts and peers to ensure effective communication and a high-level of customer service to support successful implementation and execution of contract terms and payments. This individual must possess an in-depth knowledge of claims processes, systems and an understanding of Market Access contracting processes and strategies to ensure contract compliance.

What You’ll Do

• Validate, Monitor and Update Customer Master Data.
• Work with Customer Facing Team and Customers to obtain accurate membership rosters
• Process, monitor, review, measure, track, validate, research, analyze and report on customer activity/utilization reported by contract customers, wholesalers, and others using chargebacks, rebates and sales data.
• Understand and interpret contract language and regulations as it relates to contract setup and maintenance to ensure accurate calculation of customer reimbursements.
• Develop and maintain strong working relationships to facilitate the exchange of key information, understand and address needs, and clarify contract requirements with internal and external customers.
• Collaborate with peers to manage priorities and coordinate efforts with a focus on providing excellent customer service.
• Contribute to contract management and strategy approaches through knowledge of reimbursement arrangements and potential business operations capabilities.
• Meet and understand all compliance-related requirements such as completion of mandatory training, adherence to audit controls, and adherence to all AZ policies, SOPs, job aids, and Sarbanes-Oxley requirements.
• Participate on cross-functional teams lending support and input from a Market Access perspective as well as special projects as assigned by management.
• Develop and communicate reporting techniques/tools emphasizing trend analysis as it relates to strategy development, contract performance, and compliance.
• Proactively seeks and recommends enhancements and improvements in Market Access claims processes, including recommending resources, new approaches, negotiating agreeable solutions, or involving next-level management as needed.

Education, Qualifications, Skills And Experience

Required for the role

• Bachelor’s degree
• Contract Language Experience
• 0-1 year experience in business or pharmaceutical
• Logic and mathematical skills
• Highly proficient in Excel, Word & Power Point
• Demonstrated ability to manage multiple tasks/projects simultaneously
• Strong communication skills
• Strong attention to detail and trends

Desired for the role

• MBA
• Understanding of AZ business model with specific knowledge of contract operations
• Pharmaceutical or related healthcare business experience

At AstraZeneca, we 're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Date Posted

11-Sep-2026

Closing Date

24-Sep-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.