Contract Operations Specialist

AstraZeneca GmbH; Wilmington (DE); On-site; USD 60,000 - 95,000; Full time

Job summary

AstraZeneca is seeking a Contract Operations Specialist to manage market access contracts, master data, and payments across health plans, wholesalers, and physicians. You will interpret contract language, ensure accuracy, timeliness, and compliance with SOX.

The role emphasizes collaboration with internal and external contacts, data analysis, and process improvements to support contract terms and payments. Strong Excel skills and attention to detail are essential as you support cross-functional

Qualifications

• Bachelor’s degree required in a relevant field.
• Contract language experience is essential.
• 0–1 year experience in business or pharmaceutical settings.
• Good at logic and mathematics.
• Proficient in Excel, Word & PowerPoint.
• Ability to manage multiple tasks and projects concurrently.
• Strong communication skills and attention to detail.

Responsibilities

• Validate, monitor and update customer master data.
• Work with Customer Facing Team to obtain accurate membership rosters.
• Process, monitor, review, measure, track, validate, research, analyze and report on customer activity using chargebacks, rebates, and sales data.
• Understand and interpret contract language to ensure accurate reimbursements.
• Develop and maintain relationships with internal/external customers.
• Collaborate with peers to manage priorities and provide excellent service.
• Contribute to contract management and strategy through reimbursement knowledge.
• Ensure compliance with mandatory training, audit controls, and SOX.
• Participate on cross-functional Market Access projects.
• Develop reporting techniques emphasizing trend analysis.
• Proactively seek enhancements in Market Access claims processes.

Skills

Contract language experience

Communication skills

Logical & mathematical skills

Education

Bachelor’s degree

MBA

Pharmaceutical or healthcare exposure

Tools

Excel

Word

PowerPoint

Job description

At AstraZeneca, we turn ideas into life changing medicines. Working here means being entrepreneurial, thinkingbigand working together to make the impossible a reality.We'refocused on the potential of science to address the unmet needs of patients around the world. In theContract OperationsSpecialistrole,you'llplay a pivotal role in helping patients access ourlife changingmedicines.

The Contract OperationsSpecialistis responsible forworking with internal/external customers on all aspects of MarketAccess;Master Data, Contracting, Membership, Chargebacks and Rebates. Theyare responsible forthe receipt, analysis, impact,resolutionand posting/reporting of all contractual payments across multiple customer segments including Health Plans, GPOs, Specialty Pharmacies, Physicians and Wholesalers as well asmaintainingall related documentation for those payments.

The Contract OperationsSpecialistis responsible fordeveloping Market Access contractsincluding:template development, strategy interpretation, language negotiation, approval, and execution. In this role, they will manage and meet deliverables of business operations to monitor, evaluate and administer claims to be paid and ensure payments are accurate, timely, formulary compliant and entered in contract systems consistent with agreement terms, following corporate controls/approved guidelines and SOX regulations.

This individual is expected toestablishand maintain collaborative working relationships with internal/external contacts and peers to ensure effective communication and a high-level of customer service to support successful implementation and execution of contract terms and payments. This individual mustpossessan in-depth knowledge of claims processes, systems and an understanding of Market Access contracting processes and strategies to ensure contract compliance.

Whatyou’lldo:

• Validate,Monitorand Update Customer Master Data.
• Work with Customer Facing Team and Customers to obtainaccuratemembershiprosters
• Process, monitor, review, measure, track,validate, research, analyze and report on customer activity/utilization reported by contract customers, wholesalers, and others using chargebacks,rebatesand sales data.
• Understand and interpret contract language and regulations as it relates to contract setup and maintenance to ensureaccuratecalculation of customer reimbursements.
• Develop andmaintainstrong working relationships tofacilitatethe exchange of key information,understandand address needs, and clarify contract requirements with internal and external customers.
• Collaborate with peers to manage priorities and coordinate efforts with a focus on providing excellent customer service.
• Contribute to contract management and strategy approaches through knowledge of reimbursement arrangements and potential business operations capabilities.
• Meet and understand all compliance-related requirements such as completion of mandatory training, adherence to audit controls, and adherence to all AZ policies, SOPs, job aids, and Sarbanes-Oxley requirements.
• Participate on cross-functional teams lending support and input from a Market Access perspective as well as special projects as assigned by management.
• Develop and communicate reporting techniques/tools emphasizing trend analysis as it relates to strategy development, contract performance, and compliance.
• Proactivelyseeksand recommends enhancements and improvements in Market Access claims processes, including recommending resources,new approaches, negotiating agreeable solutions, or involving next-level management as needed.

Education, Qualifications,Skillsand Experience

Required for therole

• Bachelor’s degree
• Contract Language Experience
• 0-1 year experience in business or pharmaceutical
• Logic and mathematical skills
• Highly proficient in Excel, Word & Power Point
• Demonstrated ability to manage multiple tasks/projectssimultaneously
• Strong communicationskills
• Strong attention to detail and trends

Desired for the role

• MBA
• Understanding of AZ business model with specific knowledge of contract operations
• Pharmaceutical or related healthcare business experience

At AstraZeneca, we 're dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit.There’sno better place to make a differencetomedicine,patientsand society. An inclusive culture that champions diversity and collaboration, andalwayscommitted to lifelong learning,growthand development.We’reon an exciting journey to pioneer the future of healthcare.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse teamrepresentingall backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of theircharacteristics.Wecomply withall applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Date Posted

11-Sep-2026

Closing Date

24-Sep-2026

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.