Contract Operations Director: Growth & Mentorship

Subway Group; Concord (NH); On-site; USD 139,000 - 186,000; Full time

Job summary

Subway Group in Concord, NH seeks an Operations Director for a contract role blending hands-on maintenance with strategic leadership. You will own incident resolution, mentor a high-trust team, and drive outcomes with a collaborative, growth-focused mindset.

This position emphasizes owning mid-cycle project work, learning continuously, and keeping NH operations running smoothly while rebuilding components. Strong teamwork and accountability are essential to success.

Qualifications

• Mentor teammates without taking over the keyboard.
• Comfort owning the unglamorous middle of a contract project.
• Collaborative mindset and genuine enthusiasm for teamwork.
• 11 years of experience guiding projects and risk management.
• Ownership-driven attitude with eagerness to learn new skills.
• Ability to thrive both independently and as part of a tight-knit team.

Responsibilities

• Show up for the unglamorous general maintenance nobody volunteers for
• Keep skills current through ongoing training and self-directed learning
• Run point on general incidents until they're truly resolved
• Keep Coaching handoffs warm so Concord partners never feel dropped
• Own your mistakes loudly and your wins quietly
• Resolve customer concerns with patience and a focus on outcomes
• Keep the NH engine running while you rebuild parts of it

Skills

Mentoring

Collaboration

Ownership

Independent work

Teamwork

Job description

Subway Group in Concord, NH seeks an Operations Director for a contract role blending hands-on maintenance with strategic leadership. You will own incident resolution, mentor a high-trust team, and drive outcomes with a collaborative, growth-focused mindset.

This position emphasizes owning mid-cycle project work, learning continuously, and keeping NH operations running smoothly while rebuilding components. Strong teamwork and accountability are essential to success.