Operations Director

Subway; Concord (NH); On-site; USD 139,000 - 186,000; Full time

Job summary

Subway Group in Concord, NH seeks an Operations Director for a contract role blending hands-on maintenance with strategic leadership. You will own incident resolution, mentor a high-trust team, and drive outcomes with a collaborative, growth-focused mindset.

This position emphasizes owning mid-cycle project work, learning continuously, and keeping NH operations running smoothly while rebuilding components. Strong teamwork and accountability are essential to success.

Qualifications

• Mentor teammates without taking over the keyboard.
• Comfort owning the unglamorous middle of a contract project.
• Collaborative mindset and genuine enthusiasm for teamwork.
• 11 years of experience guiding projects and risk management.
• Ownership-driven attitude with eagerness to learn new skills.
• Ability to thrive both independently and as part of a tight-knit team.

Responsibilities

• Show up for the unglamorous general maintenance nobody volunteers for
• Keep skills current through ongoing training and self-directed learning
• Run point on general incidents until they're truly resolved
• Keep Coaching handoffs warm so Concord partners never feel dropped
• Own your mistakes loudly and your wins quietly
• Resolve customer concerns with patience and a focus on outcomes
• Keep the NH engine running while you rebuild parts of it

Skills

Mentoring

Collaboration

Ownership

Independent work

Teamwork

Job description

Half technician, half storyteller: that's the Operations Director Subway is searching for, and Collaboration is where the story starts. A $139,000 - $186,000 contract role for a director professional ready to own deliverables and grow within a high-trust team.

Key Responsibilities

• Show up for the unglamorous general maintenance nobody volunteers for
• Keep skills current through ongoing training and self-directed learning
• Run point on general incidents until they're truly resolved
• Keep Coaching handoffs warm so Concord partners never feel dropped
• Own your mistakes loudly and your wins quietly
• Resolve customer concerns with patience and a focus on outcomes
• Keep the NH engine running while you rebuild parts of it

What You'll Bring

• The patience to mentor without taking over the keyboard
• Comfort owning the unglamorous middle of a contract project
• A collaborative mindset and genuine enthusiasm for teamwork
• 11 years that taught you which corners can be cut
• An ownership-driven attitude and eagerness to learn new skills
• Ability to thrive both independently and as part of a tight-knit team

Equal parts laboratory and workshop, Subway builds relentlessly curious general products that hold up far beyond the borders of Concord, NH. Our values show up in small daily choices, not just a poster on the wall.

A $139,000 - $186,000 base, a growth plan with teeth, mentorship from people who care, and flexibility baked in, that is what Subway puts forward.

This minute, the Operations Director chair sits empty and the search is on.

If steady contract work with real stakes appeals to you, the Operations Director chair is waiting.