Contract Network Operations Associate

sanabenefits; United States; Remote; USD 28,000 - 41,000; Full time

Job summary

Sana is seeking a detail‑oriented contractor to support the Network Operations team for a 3-month engagement. You will keep provider data accurate, act as the first point of contact for provider questions, and assist with entry-level contracting tasks. We operate with a distributed, remote-first team across the U.S.

This role is ideal for someone who thrives in a fast-paced, process-driven environment and wants hands-on exposure to how a health plan's provider network runs.

Qualifications

• Detail-oriented contractor with service mindset.
• Comfortable with high-volume, process-driven work.

Responsibilities

• Keep provider data accurate for Sana's network.
• Serve as first point of contact for provider questions.
• Assist with entry-level contracting tasks for Network Operations.

Skills

Attention to detail

Customer service

Job description

Sana's vision is to make healthcare easy.

All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away.

What's beautiful about a vision oriented toward "easy" is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can't explain why. We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

Our health system is broken, and it's a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.

We are looking for a detail-oriented, service-minded contractor to support our Network Operations team for a 3-month engagement. You will keep our provider data accurate, act as a first point of contact for provider questions, and help with entry-level contracting work. This role is a good fit for someone who is comfortable with high-volume, process-driven work and wants hands‑on exposure to how a health plan's provider network runs.

We are building a distributed team and encourage all applicants to apply, regardless of location.

About Sana

Founded in 2017, Sana is a health plan solution built for small and midsize businesses - designed around our integrated primary care service, Sana Care. It's the foundation of everything we build: ensuring members can easily access high-quality, affordable care while employers and brokers have the tools they need to manage company benefits with confidence.

We've been remote-first since day one, with a fully distributed team across the U.S. We value curiosity, ownership, and speed - and we build in the open, together. If you're energized by solving complex, meaningful problems and want to help reshape how healthcare works from the inside out, we'd love to meet you.