Contract Network Operations Associate

Sana Benefits; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Fully remote

Contract engagement (3 months)

40 hours per week

Job summary

Sana Benefits, Inc. is seeking a remote provider onboarding and administration specialist to support our provider network. You will manage roster data, process onboarding requests, and handle contract templates within our systems.

The role is full-time, 40 hours per week, remote from the United States, with a three-month engagement and no Sana employee benefits. Strong attention to detail and healthcare experience are valued.

Qualifications

• 1–2+ years of experience in administration, data entry, customer service, or provider relations.
• Availability for a full-time, 40-hour-per-week schedule during normal U.S. business hours.
• U.S.-based and able to work remotely across Eastern, Central, Mountain, or Pacific time zones.
• Proficiency with Google Sheets or Excel and comfort using modern web applications.
• Ability to manage high-volume, repetitive, process-driven work with strong attention to detail.
• Ability to work independently after training while collaborating effectively with a distributed team.
• Strong written and verbal communication skills.
• Healthcare experience in a provider office, credentialing, provider enrollment, managed care, or insurance environment (preferred).
• Familiarity with provider data such as NPI, TIN, and taxonomy, and basic payer contract terms (preferred).
• Comfort working in a fast-changing startup environment and taking on work outside traditional job boundaries.

Responsibilities

• Maintain and quality-check provider roster, demographic, enrollment, and termination data in internal systems and partner databases.
• Process provider requests to join the Sana Network and collect required documentation, including W-9s, rosters, and credentialing information.
• Prepare provider agreements using standard contract templates and enter accurate information into internal and external databases.
• Track contract status and documentation to ensure agreements are complete, signed, and accessible.
• Audit and maintain provider-facing materials, internal resources, and contract templates.
• Identify recurring issues and recommend improvements to provider contracting workflows and technology.
• Serve as a first point of contact for provider questions.

Skills

Data entry

Administration

Customer service

Provider relations

Tools

Google Sheets

Excel

Job description

Description:

• Maintain and quality-check provider roster, demographic, enrollment, and termination data in internal systems and partner databases.
• Process provider requests to join the Sana Network and collect required documentation, including W-9s, rosters, and credentialing information.
• Prepare provider agreements using standard contract templates and enter accurate information into internal and external databases.
• Track contract status and documentation to ensure agreements are complete, signed, and accessible.
• Audit and maintain provider-facing materials, internal resources, and contract templates.
• Identify recurring issues and recommend improvements to provider contracting workflows and technology.
• Serve as a first point of contact for provider questions.

Requirements:

• 1–2+ years of experience in administration, data entry, customer service, or provider relations.
• Availability for a full-time, 40-hour-per-week schedule during normal U.S. business hours.
• U.S.-based and able to work remotely across Eastern, Central, Mountain, or Pacific time zones.
• Proficiency with Google Sheets or Excel and comfort using modern web applications.
• Ability to manage high-volume, repetitive, process-driven work with strong attention to detail.
• Ability to work independently after training while collaborating effectively with a distributed team.
• Strong written and verbal communication skills.
• Healthcare experience in a provider office, credentialing, provider enrollment, managed care, or insurance environment (preferred).
• Familiarity with provider data such as NPI, TIN, and taxonomy, and basic payer contract terms (preferred).
• Comfort working in a fast-changing startup environment and taking on work outside traditional job boundaries.

Benefits:

• Fully remote, U.S.-based contract engagement.
• Three-month engagement with the possibility of extension based on business need.
• Full-time schedule of 40 hours per week.
• This contract role is not eligible for Sana employee benefits.