Contract Manager, Upmarket (French)

Hubspot; Massachusetts; Hybrid; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Contract Manager, where you'll play a vital role in enhancing customer relationships and managing contracts. This position is ideal for someone passionate about delivering exceptional customer experiences and skilled in negotiation. You'll work closely with various internal teams to ensure seamless contract renewals and foster positive relationships with clients. Embrace the opportunity to contribute to a dynamic team culture that values flexibility and connection, whether working remotely or in the office. If you're ready to make an impact and grow within a supportive environment, this role is for you.

Qualifications

• Proven experience in customer service and contract management.
• Strong negotiation skills and ability to manage customer relationships.

Responsibilities

• Negotiate renewals and contract changes to enhance customer experience.
• Collaborate with internal teams to grow accounts and identify opportunities.

Skills

Fluent in French

Fluent in English

Customer experience

Problem-solving

Communication skills

Organizational skills

Relationship building

Education

Experience in customer service

Negotiation or sales experience

Background in account management

Job description

Thanks to our employees' feedback, HubSpot has been named the #5 Best Leadership Team in 2024 by Comparably!

However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong.

About the Role

As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. You will also manage a high volume of account-related tasks focused on maximizing customer investment with HubSpot.

Key Responsibilities

1. Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
2. Work collaboratively with customers and internal stakeholders to grow accounts and identify new opportunities.
3. Coordinate with Sales Representatives, Customer Success Managers, and Management to execute the renewal process and ensure a positive customer experience.
4. Establish cooperative relationships with customers.
5. Lead forecasting discussions and pipeline reviews with internal teams.
6. Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes.

Candidate Profile

• Fluent in French and English.
• Passionate about creating a great customer experience.
• Problem-solver with curiosity and creativity.
• Ability to understand multiple perspectives.
• Excellent communication skills, capable of leading phone conversations.
• Strong prioritization and organizational skills with attention to detail.
• Adaptable to a dynamic environment.
• Invested in building relationships with customers and colleagues.
• Committed to fostering a positive, inclusive team environment.

Preferred Qualifications

• Experience in customer service and contract management.
• Negotiation or sales experience.
• Background in account management and customer retention.
• Knowledge of Inbound Marketing & Sales.

We understand that confidence gaps and imposter syndrome can be barriers, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be kept confidential and used solely to facilitate the interview process.

At HubSpot, we value flexibility and connection. Whether remote or in-office, we encourage building strong bonds with your team. In-person onboarding is required for engineering roles, and other in-person events are part of our broader team engagement.

If travel or other accommodations are needed, please inform your recruiter during the hiring process. We are committed to supporting all candidates.

For applicants in Germany: (m/f/d) - link to HubSpot's Career Diversity page here.

For applicants in India: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading CRM platform providing software and support to help businesses grow better. We build scalable marketing, sales, service, and website management products and foster a culture that empowers employees to excel. Interested in joining us? We’d love to hear from you.

Learn more about our culture in the HubSpot Culture Code and our commitment to diversity and inclusion. Thanks to our global team, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has received numerous awards.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work remotely and in offices worldwide. Visit our careers site to learn more.

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