Contract Manager, Upmarket (DACH)

Hubspot; Massachusetts; Hybrid; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Contract Manager, where you will play a vital role in enhancing customer relationships and driving contract renewals. In this dynamic position, you will be responsible for negotiating value-driven contracts and ensuring a superb customer experience. Collaborate with a diverse team and contribute to the growth of the organization by providing feedback and piloting new processes. If you're passionate about customer success and thrive in a flexible environment, this opportunity is perfect for you.

Qualifications

• Experience in contract management and customer retention is essential.
• Strong negotiation skills and the ability to communicate effectively.

Responsibilities

• Negotiate contract renewals and changes while ensuring customer satisfaction.
• Collaborate with internal teams to enhance customer relationships.

Skills

Fluent in German

Fluent in English

Negotiation skills

Customer experience focus

Problem-solving

Communication skills

Organizational skills

Job description

Thanks to our employees' feedback, HubSpot has been named the #5 Best Leadership Team in 2024 by Comparably!

However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong.

As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. You will also manage a high volume of account-related tasks focused on maximizing customer investment with HubSpot.

This role is available for all work preferences: @home, @flex, @office in our EMEA locations.

In this role, you’ll get to:

1. Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
2. Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
3. Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
4. Establish cooperative working relationships with customers.
5. Lead forecasting discussions and pipeline reviews with internal colleagues.
6. Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.

We are looking for people who:

• Are fluent in German, English and ideally one other language.
• Have healthy negotiation or sales experience.
• Are passionate about creating a great customer experience.
• Solve problems with curiosity and creativity.
• Seek to understand multiple perspectives in a situation.
• Have prior account management and/or customer retention experience.
• Show clear communication skills with the ability to effectively lead a phone conversation.
• Possess prioritization and organizational skills with attention to detail.
• Embrace a dynamic and motivating environment.
• Invest in relationships with customers and colleagues.
• Contribute to a positive team environment of equality and inclusion.

We recognize that confidence gaps and imposter syndrome can hinder great candidates from applying, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

At HubSpot, we value flexibility and connection. Whether you’re a remote employee or work from an office, we encourage building strong connections with your team. If you join our Engineering team, in-person onboarding at a regional HubSpot office is required. For our broader Product team, in-person events like the Product Group Summit are part of the experience.

If you require accommodations due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates with alternative arrangements.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading CRM platform providing software and support to help businesses grow better. We develop marketing, sales, service, and website management products that start free and scale with our customers’ needs. We’re committed to a culture that empowers people to do their best work. If that sounds appealing, we’d love to hear from you.

Learn more about our culture in the HubSpot Culture Code, which has over 5 million views, and our commitment to diversity and inclusion. Thanks to our global team, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has received numerous awards for its culture.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work remotely and in our offices worldwide. Visit our careers site to learn more.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting and organizational purposes. Our Privacy Notice explains how we process your data, your rights, and other details.

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