Contract Manager, Upmarket (UK&I)

Hubspot; Massachusetts; Hybrid; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Contract Manager, where your passion for customer experience will shine. In this role, you'll handle customer contracts, ensuring smooth renewals and fostering strong relationships. Collaborate with diverse teams and contribute to a culture that values inclusion and growth. This position offers a unique opportunity to make a significant impact while working in a dynamic environment that supports both remote and in-office connections. If you thrive on problem-solving and building relationships, this role is perfect for you.

Qualifications

• Passionate about delivering excellent customer experiences.
• Effective communicators capable of leading conversations.
• Organized with attention to detail and prioritization skills.

Responsibilities

• Negotiate value-driven renewals and contract changes.
• Collaborate with customers to grow accounts and identify opportunities.
• Lead forecasting discussions and pipeline reviews.

Skills

Customer Experience

Problem Solving

Effective Communication

Organizational Skills

Relationship Building

Job description

Thanks to our employees' feedback, HubSpot has been named the #5 Best Leadership Team in 2024 by Comparably!

However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong.

About the Role

As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. You will also manage a high volume of account-related tasks focused on maximizing customer investment with HubSpot.

Your Responsibilities

1. Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
2. Collaborate with customers and internal stakeholders to grow accounts and identify opportunities.
3. Work with Sales, Customer Success, and Management to facilitate contract renewals and ensure positive customer experiences.
4. Build cooperative relationships with customers.
5. Lead forecasting discussions and pipeline reviews internally.
6. Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes.

Who We Are Looking For

• Passionate about delivering excellent customer experiences.
• Problem-solvers with curiosity and creativity.
• Effective communicators capable of leading conversations.
• Organized with attention to detail and prioritization skills.
• Adaptable to dynamic environments.
• Relationship builders with colleagues and clients.
• Advocates for diversity and inclusion.

Nice-to-Haves

• Experience in customer service and contract management.
• Negotiation or sales background.
• Experience in account management or customer retention.
• Knowledge of Inbound Marketing & Sales.

Additional Information

We recognize the confidence gap and imposter syndrome can hinder great candidates—please don’t hesitate to apply. We’re committed to supporting candidates with disabilities or travel limitations through accommodations. For more details, contact us via the provided forms.

At HubSpot, whether remote or in-office, we foster strong connections. In-person onboarding and events are part of our culture, especially for engineering and product teams. If you need alternative arrangements, inform your recruiter.

For applicants in Germany or India, please refer to our respective diversity and opportunity policies linked in the description.

About HubSpot

HubSpot (NYSE: HUBS) is a CRM platform helping businesses grow better through our marketing, sales, service, and website products. Founded in 2006 and headquartered in Cambridge, Massachusetts, we have a global workforce, many working remotely. We value a diverse, inclusive workplace and have received numerous awards for our culture.

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