Contract Manager, Upmarket (Nordilux)

Hubspot; Massachusetts; Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Contract Manager to handle customer contracts, manage renewals, and enhance customer relationships. This role emphasizes negotiation, collaboration, and customer experience, offering flexible work options. Join a dynamic team dedicated to fostering an inclusive environment.

Qualifications

• Fluent in Dutch or a Nordic language and English.
• Prior account management or customer retention experience.

Responsibilities

• Negotiate value-driven renewals and contract modifications.
• Collaborate with customers and internal teams to grow accounts.
• Lead forecasting discussions and pipeline reviews.

Skills

Negotiation

Customer Experience

Communication

Problem Solving

Organizational Skills

Relationship Management

Job description

Job Description for Contract Manager at HubSpot

Thanks to our employees' feedback, HubSpot has been named the #5 Best Leadership Team in 2024 by Comparably!

Regardless of how you identify or your path here, please apply if you see a position that excites you. Join us in building a global company where everyone feels proud to belong.

Role Overview: As a Contract Manager at HubSpot, you will handle all assigned customer contracts, communicate directly with customers and internal teams to resolve inquiries, and manage customer renewals. You will contribute to our customer-focused, results-driven culture by managing a high volume of account-related tasks aimed at maximizing customer investment with HubSpot.

This role offers flexibility in work preferences: @home, @flex, or @office, at our EMEA locations.

Key Responsibilities:

1. Negotiate value-driven renewals and contract modifications while ensuring excellent customer experience.
2. Collaborate with customers and internal teams to grow accounts and identify new opportunities.
3. Work with Sales, Customer Success, and Management to facilitate smooth contract renewals.
4. Build cooperative relationships with customers.
5. Lead forecasting discussions and pipeline reviews.
6. Help grow the Contract Management Organization by providing feedback and piloting new processes.

Candidate Profile:

• Fluent in Dutch or a Nordic language and English.
• Experience in negotiation or sales.
• Passionate about delivering great customer experiences.
• Creative problem-solver with curiosity.
• Ability to understand multiple perspectives.
• Prior account management or customer retention experience.
• Effective communicator, capable of leading phone conversations.
• Organized, detail-oriented, and able to prioritize tasks.
• Adaptable to a dynamic environment.
• Relationship-focused with colleagues and customers.
• Committed to fostering an inclusive, positive team environment.

We recognize that confidence gaps and imposter syndrome can hinder talented candidates. Please don't hesitate to apply—we look forward to hearing from you.

If you need accommodations due to a disability, please contact us via this form. Your information will be kept confidential and used solely to provide appropriate support during the interview process.

At HubSpot, we value flexibility and connection. Whether you work remotely or in-office, we aim to help you build strong team bonds. In our Engineering team, in-person onboarding at regional offices is required. Our broader Product team will participate in in-person events like the Product Group Summit and other gatherings.

If you need accommodations due to travel limitations or other reasons, please inform your recruiter during hiring. We support alternative arrangements where needed.

Germany Applicants: (m/f/d) - HubSpot's Career Diversity page

India Applicants: HubSpot India's equal opportunity policy

About HubSpot

HubSpot (NYSE: HUBS) is a leading CRM platform providing software and support to help businesses grow. We develop marketing, sales, service, and website management products that scale with our customers' needs. We foster a culture that empowers employees to excel. Interested in joining us? We'd love to hear from you.

Learn more about our culture in the HubSpot Culture Code and our commitment to diversity and inclusion. Thanks to our global team, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has received numerous awards for its culture.

Headquartered in Cambridge, Massachusetts, founded in 2006, with employees worldwide working remotely and in offices. Visit our careers website for more.

By applying, you agree that HubSpot may process your personal data as described in our Privacy Notice.

Application Process

Please fill out the required fields to apply, including your name, contact info, resume, and language proficiency. We also invite you to share voluntary demographic information to help us foster diversity, which will be kept confidential and not impact your application.