Contract Manager, Remote Waste & IRM Solutions

Biffa Waste Services; New Jersey; On-site; USD 70,000 - 92,000; Full time

Benefits offered by this job

Ongoing career development

Generous pension scheme

Medical and dental scheme

Retail and leisure discounts

Holiday and travel discounts

Job summary

Biffa Waste Services is seeking a Contract Manager to own complex contracts and deliver smarter, safer waste solutions. You will manage customer relationships, ensure contract compliance and drive value across sites in the UK.

The role focuses on growing accounts, delivering robust reporting, and leading safety practices while managing profitability across a designated contract portfolio.

Qualifications

• Knowledge of waste management and an account management background.
• Understanding of lean methodologies and working to defined KPIs.
• Proven track record of driving continuous improvement in a service or operational setting.
• Full, current UK car driving license.

Responsibilities

• Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
• Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
• Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
• Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
• Manage monthly profit and loss across a designated contract portfolio.
• Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
• Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
• Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.

Skills

Waste management knowledge

Account management

Lean methodology

KPIs

Continuous improvement

Safety culture

Driving licence

Job description

Biffa Waste Services is seeking a Contract Manager to own complex contracts and deliver smarter, safer waste solutions. You will manage customer relationships, ensure contract compliance and drive value across sites in the UK.

The role focuses on growing accounts, delivering robust reporting, and leading safety practices while managing profitability across a designated contract portfolio.