Contract Manager

Diamond Security; Tulsa (OK); Presencial; USD 28.000 - 37.000; Jornada completa

Descripción de la vacante

Diamond Security in Tulsa, OK is seeking a dependable Contract Manager to oversee daily contract operations, staffing, and service quality. You will coordinate post coverage, schedules, and performance, working closely with client representatives and district leadership to ensure compliance and reliable service delivery.

The position requires supervisory experience in security, an Oklahoma CLEET armed guard license, and strong organizational and communication skills.

Formación

• High school diploma or GED is required.
• 3–5 years of supervisory experience in security or related field.
• Active Oklahoma CLEET armed guard license required.
• 21+ years of age and valid driver’s license.
• Strong organizational and communication skills, with recordkeeping ability.

Responsabilidades

• Manage Daily Contract Operations: coordinate routine activities, confirm post coverage and run operations efficiently.
• Oversee Workforce Scheduling: prepare schedules, arrange coverage for absences, monitor attendance.
• Monitor Labor and Timekeeping: review hours and attendance for accurate reporting.
• Lead and Support Personnel: set expectations, guide team, address performance concerns.
• Maintain Client Relationships: act as primary contact for client representatives and coordinate solutions.
• Conduct Quality Assurance Checks: review post performance and ensure procedures are followed.
• Coordinate Contract Implementation: introduce procedures and communicate assignment requirements.
• Track Equipment and Uniforms: monitor condition and distribution of assets.
• Maintain Operational Records: complete reports and keep records organized.
• Support Compliance Requirements: ensure personnel meet job qualifications and licenses.

Conocimientos

Supervisory experience

Organizational skills

Written and verbal communication

Staffing coordination

Labor/timekeeping oversight

TrackTik

Customer/client service

Problem solving

Educación

High school diploma or GED

Associate degree or higher in Criminal Justice, Business Administration, Management, or a related field

Herramientas

TrackTik

Descripción del empleo

Location: Tulsa, OK 74136
Employment Type: Full-Time
Pay: $23.00 per hour
Schedule: Monday -Friday | 8:00 AM - 5:00 PM

Position Overview

Diamond Security is seeking a dependable and organized Contract Manager to oversee daily operations, staffing, and service quality for an assigned contract in Tulsa, Oklahoma. This position is responsible for maintaining appropriate staffing levels, coordinating employee schedules, monitoring performance, and ensuring that contractual requirements are consistently met.

The ideal candidate brings proven supervisory experience, sound judgment, strong communication skills, and the ability to manage changing operational priorities. Working closely with client representatives, field employees, and district leadership, the Contract Manager will help resolve concerns, strengthen team performance, maintain workforce readiness, and support reliable service delivery.

What You Will Do

• Manage Daily Contract Operations: Coordinate routine activities, confirm post coverage, and keep assigned operations running efficiently and in accordance with established expectations.
• Oversee Workforce Scheduling: Prepare and maintain employee schedules, arrange coverage for absences, monitor attendance, and address staffing gaps before they affect service delivery.
• Monitor Labor and Timekeeping: Review staffing hours, attendance records, and timekeeping information to support accurate reporting and responsible labor management.
• Lead and Support Personnel: Communicate expectations, provide guidance to team members, address performance concerns, and promote accountability across assigned posts.
• Maintain Client Relationships: Serve as a primary operational contact for client representatives, respond to concerns professionally, and coordinate solutions that support client satisfaction.
• Conduct Quality Assurance Checks: Review post performance, verify compliance with established procedures, identify service issues, and follow through on corrective actions.
• Coordinate Contract Implementation: Help introduce procedures, communicate assignment requirements, and ensure employees understand their duties and operational expectations.
• Track Equipment and Uniforms: Monitor the condition, distribution, and return of assigned equipment, uniforms, and other company assets.
• Maintain Operational Records: Complete reports, document incidents and performance concerns, and keep scheduling and compliance records organized and current.
• Support Compliance Requirements: Verify that assigned personnel meet applicable job qualifications, licensing requirements, and contract-specific standards.
• Resolve Operational Issues: Assess staffing or service disruptions, communicate with the appropriate parties, and take timely action within the scope of assigned authority.
• Coordinate with District Leadership: Provide updates on staffing, service quality, employee performance, and other matters that may affect contract operations.
• Promote Employee Retention: Encourage clear communication, consistent supervision, and a professional working environment that supports employee engagement and retention.
• Protect Confidential Information: Handle personnel records, client information, and operational documentation with appropriate discretion.
  

Required Qualifications

• High school diploma or GED.
• Three to five years of supervisory experience in private security, law enforcement, military service, or a related field.
• Active Oklahoma CLEET armed guard license meeting the requirements for this position.
• At least 21 years of age.
• Personal firearm suitable for authorized job duties and compliant with applicable requirements.
• Valid driver’s license.
• Strong organizational skills and the ability to coordinate multiple priorities.
• Clear written and verbal communication skills.
• Ability to address staffing concerns, performance issues, and operational challenges professionally.
• Ability to maintain accurate records and follow established procedures.
  

Preferred Qualifications

• Associate degree or higher in Criminal Justice, Business Administration, Management, or a related field.
• Previous experience managing contract-based services or coordinating staffing across multiple posts.
• Familiarity with employee scheduling, workforce management, and timekeeping systems.
• Experience using TrackTik or similar operational management software.
• Experience communicating directly with client leadership and implementing corrective action plans.
• Background in quality assurance, labor oversight, employee coaching, and operational reporting.
  

Equal Opportunity Employer

Diamond Security is committed to equal employment opportunity. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.