Contract Logistics GM - On-Site Leadership & P&L

Forward Air Corporation

Union City (CA)

On-site

USD 170,000 - 190,000

Full time

4 days ago

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Job summary

Forward Air Corporation is seeking a General Manager, Contract Logistics to oversee a large contract logistics site on-site in California. The role carries full P&L responsibility, safety, service and financial performance, plus leadership of site leaders and frontline teams.

You will drive operational excellence, implement LEAN/Six Sigma initiatives, manage capacity and workforce planning, and partner with customers on strategic improvements. Travel up to 30% may be required.

Qualifications

7+ years’ progressive experience leading third‑party logistics (3PL) or contract logistics operations for large/enterprise customers.
Proven ability to lead large, diverse, and distributed teams and manage complex logistics operations in a high‑volume, multi‑site environment.
Experience engaging with customers directly to conduct business reviews, resolve escalations, and participate in contract renewal/negotiation.
Strong functional knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP), and reporting/data tools.
Excellent team leadership, development, and coaching/performance management skills.
Excellent analytical, problem‑solving, and decision‑making skills.

Responsibilities

Provide overall leadership for site operations, ensuring contractual, financial, safety, and service commitments are achieved.
Lead and align site leadership teams to drive consistent execution and operational discipline.
Translate strategic objectives into executable site-level operating plans.
Ensure facilities operate in a clean, organized, safe, and compliant manner, including adherence to 5S principles.
Own site-level Profit and Loss (P&L) responsibility, including labor, operating expenses, and cost optimization initiatives.
Lead workforce planning, volume forecasting, and capacity management to align resources with demand.
Monitor financial and operational performance, identify trends and variances, and implement corrective actions.
Sponsor and govern site-level capital investment and improvement initiatives.
Establish and govern site performance management systems aligned to safety, quality, delivery, cost, and productivity.
Lead data‑driven operational reviews and ensure consistent use of dashboards and KPIs.
Sponsor and prioritize continuous improvement initiatives using LEAN, Six Sigma, and structured problem‑solving methodologies.
Ensure improvements are sustained through standard work, training, and operating discipline.
Serve as the senior operational leader for customer relationships at the site level.
Lead executive‑level customer reviews, performance discussions, and strategic planning sessions.
Partner with customers to identify operational enhancements, scalability opportunities, and long‑term improvements.
Lead, coach, and develop site leadership teams and high‑potential talent.
Establish succession plans and leadership development pathways.
Drive a culture of accountability, engagement, and continuous improvement.
Ensure consistent application of performance management, coaching, and employee relations practices.
Champion a strong safety culture and ensure compliance with all regulatory and company requirements. Maintain accountability for safety performance, quality standards, and risk mitigation.
Ensure audits, corrective actions, and compliance activities are executed and sustained.
All other duties as assigned to meet evolving business needs.